• 人性化管理
• 带薪年假
• 岗位晋升
• 五险一金
• 包吃包住

To be responsible for the overall daily and ongoing operation of the Front Office department and it’s units: Reception, Guest Relation, Concierge, Retail Shop and Guest Service Center.
1. Be responsible for all Front Office areas: Reception, Guest relation, Concierge, Retail Shop and Guest Service Center
2. Control the availability of rooms, room types, accuracy of room count and rate categories together with Revenue Manager
3. Maximize occupancy, revenue and average rate while maintaining high service standards
4. Review arrival information on a daily basis, REDWOODs, regular guests, long staying guests, groups, special requests etc. Follow up with relevant department
5. Approve upgrades and special amenities
6. Adhere to complimentary rooms procedures
7. Liaise with the Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
8. Ensure Front Office personnel handle guest registration efficiently, promptly and courteously
9. Be aware of all establishment credit policies and procedures
10. Liaise closely with Finance Department to ensure that credit procedures are properly carried out
11. Ensure correct foreign currency exchange procedure
12. Ensure correct handling of safe deposit boxes
13. Know system recovery procedures
14. Conduct guest room inspections together with the Executive Housekeeper
15. Responsible for the compilation of statistics for Front Office and the provision of reports relation to that area
16. Ensure departmental reports are prepared accurately and distributed on schedule
17. Responsible for handling of reservations when reservation office is closed
18. Set up Systems to monitor achievement of departmental goals and objectives
19. Manage department strategic planning and development
20. Manage the development of department operating plans and reports in order to improve strengths, overcome weaknesses and capture opportunities
21. Set up systems to capture guest feedback and present to Management on a regular basis
22. Institute suitable processes to allow for introduction of managed change within the department
23. Design internal reporting systems required by the department
24. Manage the development of new products and services
25. Promote products and services
26. Manager quality improvement
27. Handle and store stock according to stock control procedures
28. Coordinate work operations within the department
29. Develop performance standards for operations in the department
30. Assess work operations and prepare plans to implement change when required
31. Prevent and resolve grievances
32. Recruit Team Members together with Human Resources Manager
33. Discipline Team Member when applicable
34. Provide ongoing advice and support to Team Member under your supervision
35. Implement appropriate management practices that provide Team Member motivation and communication
36. Ensure on-going departmental training
37. Manage the delivery of high quality service to guests
38. Manage the development and implementation of guest service strategies
39. Ensure guest needs and reasonable requests are met
40. Seek opportunities to continually improve guest service
41. Identify REDWOOD, regular and long staying guest, develop rapport to offer personalized service and assistance
42. Take appropriate action to resolve guest complaints
43. Promote the hotel product and service
44. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
45. Adhere to the hotel’s security and emergency policies and procedures
46. Log security incidents and accidents in accordance with hotel requirements
47. Ensure a high level of cleaning is maintained in work area
48. Set team goals in consultation with team members according to hotel / department goals, policies and practices
49. Prepare and maintain files, reports, letters, memorandums and other relevant

SH
Hotels & ResortsNature-inspired lifestyle brand 1
Hotels is part of SH Hotels & Resorts, an affiliate of global private
investment firm Starwood Capital Group. In addition to 1 Hotels, the US-based
SH Hotels & Resorts also operates luxury brand Baccarat Hotels & Residences and the millennial-focused
Treehouse Hotels. 以自然为灵感的生活方式品牌壹酒店 1 Hotels 属SH Hotels ＆ Resorts旗下品牌。这家总部位于美国的酒店品牌管理公司附属全球私人投资公司喜达屋资本集团，除壹酒店 1 Hotels 外，同时拥有奢华品牌Baccarat Hotels & Resorts和致力可持续发展的Treehouse Hotels。About 1 Hotel Haitang Bay,
SanyaAs the brand’s first property in
Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing
portfolio of award-winning properties in South Beach in Miami, Central Park and
Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville,
Hanalei Bay and London Mayfair.304 spacious guestrooms,
suites and villas feature a sophisticated, contemporary style created with
unpolished and locally-sourced stones and woods, resulting in rich and diverse
texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel
Haitang Bay, Sanya offers
the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable
hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be
recognized by Leadership in Energy and Environmental Design (LEED) rating
system, the foremost program for the design, construction. Our four hotels in
the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店 简介三亚1
Hotel海棠湾阳光壹酒店是壹酒店
1 Hotels 品牌位于亚太区的首家酒店，品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。





















酒店拥有304间设计独特的客房、套房及复式别墅，面积自62至1,300平方米，饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地，让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400
平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓，绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels，我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋（LEED）的银奖认证，该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外，我们在美国其余四家酒店均获得LEED金、银奖级别认证。