The Director of Mind & Movement is responsible for, but not limited to, the overall Recreation and Spa Team member and functions. The Director of Mind & Movement should liaise closely with the other department head to ensure all activities and services meet and exceed SH service delivery.
Personnel Management
1. Perform annual performance review on all Recreation and Spa team members. Encouraging and coaching the development of employee potential.
2. To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all Spa and recreation team members. It is necessary to have a clear understanding of personnel rules in accordance with human resources policies.
3. Setting achievable goals for Spa and recreation team members, to include budget and retail goals per department, established with Spa and recreation Management Team.
4. Will be responsible for timely documentation and the discipline of the team members in accordance with Progressive discipline procedures outlined in Human Resource Policy & Procedure Guide.
Training
1. Signoff on NATPC completed by legendary trainers to ensure that standards and procedures have been understood.
2. Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
3. Review that SOP’s are continuously current and correct for all spa and recreation team members.
4. Review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the Spa and Recreation facility.
5. Meet with all new heads of departments and give a tour of the Spa and Recreation facility and explain the philosophy and culture of the Spa and Recreation. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa and Recreation experience and how to relate this to a guest.
Spa and Recreation Operations
1. Responsible for the setting down and instigating of all policies and objectives within the Spa and Recreation Department.2. The Director of Mind & Movement takes reservations when necessary.
3. Dealing with dissatisfied or disgruntled guests.
4. Responsible for motivating retail sales and ensure that all sales are recorded accurately.
5. To supervise and conduct the safety or users and equipment of the Spa and Recreation to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
6. Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
7. Review trolley, closets, upkeep and ALL equipment on a regular basis.
8. Overseeing service and appearance. Walking Spa and Recreation facility to review Standards and Procedures and the operational status of the facility.
9. Reading through the many essentials e-mails that deal regarding the Spa and Recreation department, meetings, groups, and RW’s. Also, replying to guest, vendor, sales and colleague e mails.10. Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear.
11. Prepare and present monthly meeting for ALL spa and Recreation team members.
12. Prepare the agenda for weekly planning meeting for Spa and Recreation management team.
13. To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house.
14. Review log of training completed by all managers. Review monthly training schedule.
15. Discuss the following categories: Marketing, Personnel, Operations, and Financials.
Customer Relations
1. To deal with any problems, enquiries and complaints from Spa clientele.
2. Meet RW and special guest.
Starwood HotelsWe're a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with-whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world. We're proud to be recognized in Newsweek's Most Loved Workplaces 2024-a testament to how deeply we care about our people, our planet, and making a meaningful difference. Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world. Come join us and grow together. You'll find a natural vibe here. Additional information can be found at starwoodhotels.com, 1hotels.com, baccarathotels.com and treehouse hotels.com.Websitehttps://www.starwoodhotels.com/美国喜达屋酒店管理集团我们是一支全球化的团队,以使命为驱动,以自然为灵感,对服务充满热忱,致力于培育人与地球的天然之美。作为我们社区的一员,您的使命是:让宾客在离开时拥有比抵达时更丰厚的收获——这可能是一套全新的健康养生方案,一个更具可持续性的生活计划,或是焕然一新的生活视角。我们酒店的奢华体验不仅体现在无与伦比的舒适与个性化服务中,更在于我们充满温暖的人文关怀、深厚的专业知识,以及保护并守护这非凡世界的共同愿景。我们非常荣幸入选《新闻周刊》2024年度“最受热爱的职场”,这充分体现了我们对团队成员、对地球,以及对创造积极影响的坚定承诺。喜达屋酒店集团隶属于全球私人投资公司美国喜达屋资本集团,是一家酒店品牌管理公司,旗下运营1 Hotels、Baccarat Hotels、Treehouse Hotels以及SH Collection等品牌酒店。凭借我们在市场营销、设计、运营与科技领域的专业经验,喜达屋酒店集团推动着全球范围内极具创新性和活力的酒店品牌的发展。来加入我们吧,我们-起成长!在这里,您会找到一种自然的氛围。更多信息可在 starwoodhotels.com, 1hotels.com, baccarathotels.com及treehouse hotels.com.找到。官网链接:https://www.starwoodhotels.com/About 1 Hotel Haitang Bay, SanyaAs the brand’s first property in Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing portfolio of award-winning properties in South Beach in Miami, Central Park and Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville, Hanalei Bay and London Mayfair.304 spacious guestrooms, suites and villas feature a sophisticated, contemporary style created with unpolished and locally-sourced stones and woods, resulting in rich and diverse texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel Haitang Bay, Sanya offers the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be recognized by Leadership in Energy and Environmental Design (LEED) rating system, the foremost program for the design, construction. Our four hotels in the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店 简介三亚1Hotel海棠湾阳光壹酒店是壹酒店1 Hotels 品牌位于亚太区的首家酒店,品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。酒店拥有304间设计独特的客房、套房及复式别墅,面积自62至1,300平方米,饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地,让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓,绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels,我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋(LEED)的银奖认证,该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外,我们在美国其余四家酒店均获得LEED金、银奖级别认证。