The Director of Mind & Movement is responsible for, but not limited to, the overall Recreation and Spa Team member and functions. The Director of Mind & Movement should liaise closely with the other department head to ensure all activities and services meet and exceed SH service delivery.
Personnel Management
1. Perform annual performance review on all Recreation and Spa team members. Encouraging and coaching the development of employee potential.
2. To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all Spa and recreation team members. It is necessary to have a clear understanding of personnel rules in accordance with human resources policies.
3. Setting achievable goals for Spa and recreation team members, to include budget and retail goals per department, established with Spa and recreation Management Team.
4. Will be responsible for timely documentation and the discipline of the team members in accordance with Progressive discipline procedures outlined in Human Resource Policy & Procedure Guide.
Training
1. Signoff on NATPC completed by legendary trainers to ensure that standards and procedures have been understood.
2. Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
3. Review that SOP’s are continuously current and correct for all spa and recreation team members.
4. Review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the Spa and Recreation facility.
5. Meet with all new heads of departments and give a tour of the Spa and Recreation facility and explain the philosophy and culture of the Spa and Recreation. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa and Recreation experience and how to relate this to a guest.
Spa and Recreation Operations
1. Responsible for the setting down and instigating of all policies and objectives within the Spa and Recreation Department.2. The Director of Mind & Movement takes reservations when necessary.
3. Dealing with dissatisfied or disgruntled guests.
4. Responsible for motivating retail sales and ensure that all sales are recorded accurately.
5. To supervise and conduct the safety or users and equipment of the Spa and Recreation to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
6. Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
7. Review trolley, closets, upkeep and ALL equipment on a regular basis.
8. Overseeing service and appearance. Walking Spa and Recreation facility to review Standards and Procedures and the operational status of the facility.
9. Reading through the many essentials e-mails that deal regarding the Spa and Recreation department, meetings, groups, and RW’s. Also, replying to guest, vendor, sales and colleague e mails.10. Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear.
11. Prepare and present monthly meeting for ALL spa and Recreation team members.
12. Prepare the agenda for weekly planning meeting for Spa and Recreation management team.
13. To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house.
14. Review log of training completed by all managers. Review monthly training schedule.
15. Discuss the following categories: Marketing, Personnel, Operations, and Financials.
Customer Relations
1. To deal with any problems, enquiries and complaints from Spa clientele.
2. Meet RW and special guest.
SH Hotels & ResortsNature-inspired lifestyle brand 1 Hotels is part of SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group. In addition to 1 Hotels, the US-based SH Hotels & Resorts also operates luxury brand Baccarat Hotels & Residences and the millennial-focused Treehouse Hotels. 以自然为灵感的生活方式品牌壹酒店 1 Hotels 属SH Hotels & Resorts旗下品牌。这家总部位于美国的酒店品牌管理公司附属全球私人投资公司喜达屋资本集团,除壹酒店 1 Hotels 外,同时拥有奢华品牌Baccarat Hotels & Resorts和致力可持续发展的Treehouse Hotels。About 1 Hotel Haitang Bay, SanyaAs the brand’s first property in Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing portfolio of award-winning properties in South Beach in Miami, Central Park and Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville, Hanalei Bay and London Mayfair.304 spacious guestrooms, suites and villas feature a sophisticated, contemporary style created with unpolished and locally-sourced stones and woods, resulting in rich and diverse texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel Haitang Bay, Sanya offers the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be recognized by Leadership in Energy and Environmental Design (LEED) rating system, the foremost program for the design, construction. Our four hotels in the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店 简介三亚1 Hotel海棠湾阳光壹酒店是壹酒店 1 Hotels 品牌位于亚太区的首家酒店,品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。 酒店拥有304间设计独特的客房、套房及复式别墅,面积自62至1,300平方米,饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地,让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400 平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓,绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels,我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋(LEED)的银奖认证,该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外,我们在美国其余四家酒店均获得LEED金、银奖级别认证。