岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
岗位要求
1.大专以上学历,有同岗位工作经验X年以上。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。
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Arcc Holdings is at the forefront of premium lifestyle led concepts through three complementary lines of businesses: Work, Live, Play. We develop, own and manage an internationally award-winning ecosystem of iconic lifestyle concepts, business, hospitality and real estate portfolios across Asia Welcome to our world of career opportunity Our success to date, is driven through our greatest assets, our employees. We are committed to developing each employee to his or her full potential in the field they are most passionate and skilled. Through motivation, personal career development and generous remuneration, we encourage you to explore career opportunities with us and be part of the driving force behind one of Asia’s fastest growing hospitality and real estate lifestyle brands. Operating through 3 successful centres across downtown Singapore with a total of 18 locations across Asia, Arcc Offices offers a unique mix of iconic spaces, complete with robust technology systems, customer focused staff, and the most functional and beautifully designed workplaces combined with a culture of innovation. Arcc Offices shares your vision and seeks to create spaces which resonate with the distinct opportunities on offer. We understand the importance of Work, Live, Play and seek to develop this unique theme in all our projects.? Arcc Offices is a regional serviced office group operating under Arcc Holdings, a Singapore-based real estate investment company.? The City is a curated premium collaborative space. A vibrant and dynamic concept which enhances the appeal and value of the World Financial Centre by energizing the podium and lobby areas. Designed around the requirements of the building’s leading Chinese and Multi National firms and leading corporations to provide: Premium Business Centre of approx. 250 workstations Collaborative meeting and conference facilities Members Lounge F&B / Bar concept open to public