- 服务热线：400-826-0101 (9:00-18:00)
- 杭州总部：0571-88866108 (9:00-18:00)
The overall scope of the job includes serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of Hudson in order to encourage sales and maximize guest satisfaction.
DUTIES & RESPONSIBILITIES:
l Provide guest services and administrative / operational support
l Identify VIPs through very detailed research on CIS, and various websites.
l Prepare VIP arrival and departure.
l Attend training sessions and meetings as and when required.
l Greeting and checking-in member, and ensuring that they are met personally by oneself
l Handle guest complaints in a courteous and efficient manner, following through to make sure problems are resolved quickly and satisfactorily.
l Personally and frequently verify that member are receiving the best possible service during their stay.
l Ensure that guest history records are accurately maintained and all repeated guests preferences are met.
l A courteous, professional and efficient service is provided at all times.
l All duties and tasks are performed as per the tasks required at the TCS.
l Be knowledgeable of all services and products offered by TCS.
l Have the knowledge and understanding to explain and perform up-selling all items offered by TCS as well as offering alternatives.
l Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
l Ensure that the place of work and surrounding area is kept clean and organized at all times.
l Knowledge and experience in Internet and other major computer programs.
l The ability and understanding of the market and competition.
l Outgoing personality for customer and staff interaction.
l Min 1 years experiences in a similar capacity
l Passion for quality and customer satisfaction.
l Motivated by challenges, self-driven, positive and engaging attitude, bright personality and have sense of Humor.
Arcc Holdings is at the forefront of premium lifestyle led concepts through three complementary lines of businesses: Work, Live, Play. We develop, own and manage an internationally award-winning ecosystem of iconic lifestyle concepts, business, hospitality and real estate portfolios across Asia Welcome to our world of career opportunity Our success to date, is driven through our greatest assets, our employees. We are committed to developing each employee to his or her full potential in the field they are most passionate and skilled. Through motivation, personal career development and generous remuneration, we encourage you to explore career opportunities with us and be part of the driving force behind one of Asia’s fastest growing hospitality and real estate lifestyle brands. Operating through 3 successful centres across downtown Singapore with a total of 18 locations across Asia, Arcc Offices offers a unique mix of iconic spaces, complete with robust technology systems, customer focused staff, and the most functional and beautifully designed workplaces combined with a culture of innovation. Arcc Offices shares your vision and seeks to create spaces which resonate with the distinct opportunities on offer. We understand the importance of Work, Live, Play and seek to develop this unique theme in all our projects.? Arcc Offices is a regional serviced office group operating under Arcc Holdings, a Singapore-based real estate investment company.? The City is a curated premium collaborative space. A vibrant and dynamic concept which enhances the appeal and value of the World Financial Centre by energizing the podium and lobby areas. Designed around the requirements of the building’s leading Chinese and Multi National firms and leading corporations to provide: Premium Business Centre of approx. 250 workstations Collaborative meeting and conference facilities Members Lounge F&B / Bar concept open to public