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To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中,始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求,并可以给出适当的建议。
By completing checklist in product knowledge.
能够达到产品知识的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴,以便向客人推荐。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
By completing checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
杭州运河希尔顿欢朋酒店属于希尔顿旗下国际连锁酒店品牌,沿袭希尔顿欢朋优良的设计理念与先进服务理念。酒店坐落于杭州市北部软件园。Hampton by Hilton Hangzhou YunHe Hampton by Hilton Hangzhou belongs to Hilton hotel brand and follows Hilton's excellent design concept and advanced service concept. The hotel is located in the software park in the north of Hangzhou.期待有才华横溢、具有饱满工作热情的你加入我们充满激情的团队,让我们一起经历一段美好且难忘的工作历程!We are looking forward to a brilliant and enthusiastic team of you to join us for a wonderful and memorable work experience!Benefits for Team Member员工福利1.Duty Meals免费用餐 Duty meals per working day will be provided to all team members. 所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍 Team Member dormitory will be provided to team members with air condition,bed linens and WIFI. 酒店提供舒适的团队成员宿舍,每个房间配备空调、基础用品及WIFI。3.Social Benefits全面的社会保险 Full social insurance, housing fund will be offered to all team members. 养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Leave Benefits假期福利 We provides our team members with several types of leave including public holiday,annual leave, paid medical leave, maternity leave, marriage leave,compassionate leave and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。5.Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month,Team Member of Year and etc. 酒店将定期进行月度优秀成员、年度优秀成员等表彰。6.Team Member Training System团队成员培训 In Hampton by Hilton Worldwide,we provide online courses(in the Hampton by Hilton Worldwide University),class training, cross training in sister hotels and internal transfer opportunities for all full-time team membEers. 我们提供在职培训、课堂培训、全员免费希尔顿欢朋大学课程、国内外姐妹酒店交叉培训机 会以及集团内部调动机会。7.Variety of Activities团队成员活动 Hotel will organize a variety of activities for team members regularly. 酒店会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day 每周公开招聘日:Monday to Friday:9:30-12:00am; 2:00-5:30pm周一至周五:上午9:30-12:00; 下午14:00-17:30TEL 电话:18057183110Email邮箱:hr.yunhe@hamptonhotel.com.cn