【职位描述】
Job Purpose
The position provides technical and professional support to meet the requirement of IT services of Accor China with the objective of ensuring the effective and efficient operations of IT systems within enterprise rules and security principles.
1st primary responsibilities
•Implements Accor Group’s IT procedures, deploys corporate approved software and hardware solutions.
2nd primary responsibilities
•Install PC and peripherals for new employees.
•Support and resolve computer software, hardware, network issues for corporate users.
•Support video conference solutions for corporate users.
•Facilitates and conducts training sessions for corporate users in the operation of software & hardware systems.
•Manage IT inventory, maintain all equipment records.
3rd primary responsibilities
•Provides IT support to hotel users on Windows operating system, include Windows server 2008R2, 2012R2, 2016; Windows 7,10; etc.
•Provides IT support to hotel users on MS O365, MS Office, anti-virus program, etc.
•Provides IT support to hotel users on network, include MPLS, Ipsec VPN, proxy, Forcepoint firewall, Internet access, ect.
•Manage Active Directory, include create, modify, delete, access delegate for domain users, O365 users, domain workstations, domain groups etc.
•Monitoring hotel devices status, work with hotels to update hardware & software to make compliance.
•Develop and maintain SOP of various technical supporting.
•Training hotel ITs following Accor IT standard.
4th primary responsibilities
•Implement assigned IT project according Accor IT strategy.
•IT infrastructure setup for pre-opening hotels, include Forcepoint firewall, switches, Opera severs, other application servers, etc.
•Work with PMS vendor to upgrade system for hotels.
Knowledge and Experience
•Bachelor Degree in computer sciences, programming, systems analysis, data processing, mathematics, data communications or networking.
•Strong user knowledge of network operating systems, including Windows Server 2008R2, Windows Server 2012R2, Windows Server 2016 or above.
•Strong user knowledge of personal operating systems, including Windows 7, Windows
8.1, Windows 10 or above.
•Strong user knowledge of MS Office and MS O
365.
•Knowledge of TCP/IP addressing and internet/intranet technologies.
•Knowledge of MPLS, IPSEC VPN, VLAN, IP subnet, routing.
•Knowledge of Veritas/Symantec Backup & Recovery tools.
•Minimum 1 year of relevant experience of large networks, preferably international and hospitality PMS, preferably Opera, restaurant POS, etc.
Competencies
•Good interpersonal skills with ability to communicate with all levels of employees
•Serviced oriented with an eye for details
•Good team-working skills and able to work effectively and contribute in a team
•Fluent English and Willing to take up responsibility
•Multicultural awareness and able to work with people from diverse cultures
•Flexible and able to embrace and respond to change effectively
•Ability to work independently and under pressure and has good initiative under dynamic environment
•Self-motivated and energetic

【任职要求】
See Job Discription 请查看职位描述

作为全球领先的酒店集团，雅高在全球110个国家运营超过5500家酒店，拥有行业内最具多样化的知名酒店品牌，包括莱佛士、费尔蒙、索菲特、铂尔曼、瑞士酒店、诺富特、美爵及宜必思等。2024年将在大中华区域迎来700家酒店的发展里程碑。在刚刚过去的2023年，雅高大中华区开设了多家引发行业和市场强烈关注的酒店，包括澳门银河 莱佛士、香港梦卓恩酒店、青岛尚美雅高瑞享酒店（品牌首店）以及庆祝了铂尔曼酒店在大中华区的第50家酒店。2024年，雅高大中华区将继续大展宏图，通过多个万众期待的酒店开业项目达成700家酒店的发展里程碑，如上海北外滩金辉索菲特酒店、五间美憬阁酒店以及首个诺富特公寓项目等。雅高集团的全面客户忠诚计划“雅高心悦界ALL - Accor Live Limitless”也已推出面向中国宾客的专属定制版本，在酒店礼遇基础上更提供独家尊享生活时尚体验，如法国网球公开赛和蒙特勒爵士音乐节的VIP体验等。秉承可持续转型愿景，雅高大中华区致力于携手包括锦江集团、携程集团和麦肯锡在内的各方合作伙伴，共同引领整个酒店业将中国打造成为一个更环保的生活、工作和探索目的地。