Primary Responsibilities 

1st primary responsibilities 

 ● Provide general administrative and secretarial support to VPO, including scheduling meetings, travel arrangements, answering telephones, document filing, etc.
 ● Serve as the primary "gatekeeper" for the VPO, strategically managing the calendar to protect focus time while ensuring critical operational issues are escalated immediately.
 ● Provide a bridge for smooth communication between the VPO's office and internal departments
 ● Communicate with hotel owners and representatives on hotel management and operations to maintain a good relationship with owners.
 ● Works closely and effectively with the VPO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the VPO updated. 
 ● Prioritizes conflicting needs; handles matter expeditiously and proactively; and follows through on projects to successful completion, often with deadline pressures.
 ● Able to converse, read, and write fluently in English/Mandarin accordingly, while also able to consecutively translate English to Mandarin and vice versa accordingly, which is essential
 ● Handle highly sensitive and confidential information with absolute discretion, including personnel matters, financials, and strategic business plans.

2nd primary responsibilities 

 ● Act as liaison with all Headquarters departments and Hotel GMs
 ● Assists in coordinating the agenda of senior management team meetings and off-sites, and all staff meetings.
 ● Attend key meetings with the VPO, record minutes where required and meticulously track action items to ensure deadlines are met by Hotel GMs and department heads.
 ● Facilitates cross-divisional coordination of travel and outreach plans

3rd primary responsibilities 

 ● Perform any other duties, within the employee’s range of competence, as required by management
 ● Prepare Expense Claims and payments
 ● Conduct information research

Knowledge and Experience

 ● Bachelor's degree plus significant experience required
 ● 5+ years of administrative experience as a personal assistant supporting senior-level management in a fast-paced, multi-cultural environment, hotel experience would be an advantage
 ● Proven mastery of office applications including Word, PowerPoint, Excel, and Outlook
 ● Proficiency with virtual meeting platforms (Teams, Zoom, Webex) and collaborative tools (SharePoint, OneDrive).
 ● Familiarity with expense management software (e.g., Concur, SAP) is a plus.
 ● Good with basic familiarization on all hospitality-related social media

Competency

 ● Good interpersonal skills with the ability to communicate with all levels of employees
 ● Strong organizational skills, detail-oriented, and the ability to handle multiple priorities
 ● Good teamwork skills and able to work effectively and contribute to the Ops team
 ● Good presentation and influencing skills
 ● Multicultural awareness and able to work with people from diverse cultures
 ● Flexible and able to embrace and respond to change effectively
 ● Ability to work independently and has good initiative in a dynamic environment
 ● Self-motivated and energetic

作为全球领先的酒店集团，雅高在全球110个国家运营超过5500家酒店，拥有行业内最具多样化的知名酒店品牌，包括莱佛士、费尔蒙、索菲特、铂尔曼、瑞士酒店、诺富特、美爵及宜必思等。2024年将在大中华区域迎来700家酒店的发展里程碑。在刚刚过去的2023年，雅高大中华区开设了多家引发行业和市场强烈关注的酒店，包括澳门银河 莱佛士、香港梦卓恩酒店、青岛尚美雅高瑞享酒店（品牌首店）以及庆祝了铂尔曼酒店在大中华区的第50家酒店。2024年，雅高大中华区将继续大展宏图，通过多个万众期待的酒店开业项目达成700家酒店的发展里程碑，如上海北外滩金辉索菲特酒店、五间美憬阁酒店以及首个诺富特公寓项目等。雅高集团的全面客户忠诚计划“雅高心悦界ALL - Accor Live Limitless”也已推出面向中国宾客的专属定制版本，在酒店礼遇基础上更提供独家尊享生活时尚体验，如法国网球公开赛和蒙特勒爵士音乐节的VIP体验等。秉承可持续转型愿景，雅高大中华区致力于携手包括锦江集团、携程集团和麦肯锡在内的各方合作伙伴，共同引领整个酒店业将中国打造成为一个更环保的生活、工作和探索目的地。