招聘中餐厅领班/主管_乌镇皇冠假日酒店招聘信息-最佳东方

· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

· 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。

o Ensure restaurant operating equipment is clean and in working order

o 确保餐厅运营设备的清洁并正常工作。

o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

o 按照酒店的规定保持工服和个人仪表的高标准。

o Welcoming guests to the Restaurant, by using the Restaurant name

o 迎客人光临餐厅，使用餐厅的名称。

o Inquiring if they have a reservation and noting it in the reservation book if they do

o 询问客人是否有预订，如有预定在预订册上做记录。

o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。

o Being attentive to guest requests

o 周到的满足客人要求。

· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

· 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

· Take telephone bookings and document in the Reservation book according to restaurant standards

· 接听电话订位并按餐厅的规范在预订冊上记录。

· Train wait staff and bus staff in hostess standards

· 按领位员的标准培训员工。

· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

· 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

· Maintain responsibility of cleanliness of hostess stations

· 保持迎宾台的清洁。

· Maintain responsibility of cleanliness of all menus and drink menus

· 保持所有菜单和饮料单的清洁。

· Assist with beverage service

· 协助饮料服务。

· Assist with food service

· 协助食品服务。

· Maintain detailed knowledge of menu, including daily specials

· 对菜单有具体的了解，包括每日特价。

· Ensure tables are cleared quietly and efficiently

· 确保迅速且高效的清理餐桌。

· Carry food and beverage trays in a safe manner to minimize breakages

· 安全的举餐盘使破损将到最低。

· Complete dockets accurately and clearly

· 准确和清楚的填写收据。

· Maintain current information on all general activities of the hotel

· 了解当前酒店所有的活动。

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