• 五险一金
• 员工生日礼物
• 带薪年假
• 岗位晋升
• 技能培训

·         Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
了解酒店重要目标行业的相关信息获得行业/客户的相关信息以使问询转化率最大化
 
·         Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion
及时跟进和跟踪客户以促进以使问询转化率最大化
 
·         Conduct and/or assist Sales team in customer negotiation process
在与客户协商过程中组织和协助销售团队
 
·         Conduct proposal negotiation process and assist Business Development team where necessary
组织报价协商并且在必要的时候协助业务拓展团队
 
·         Handle contract signing process
把控合同签订
 
·         Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
在系统中及时更新问询状态并与相关业务拓展销售做出及时沟通
 
   Provide creative input into Meetings product development to maintain a point of differentiation by developing innovative product and find out more revenue opportunities
提供有建设性的建议提高会务产品的拓展使会务产品得以持续的更新从找到更多的收益机会
 
   Ensure the timely follow-up and pursuit of strategic relationships with customers and meeting organizer in order to drive the highest levels of conversion and guest experience
确保对客人及会务组织者及时和策略性的跟进以达到最高水平的生意转换率和客户满意度
 
   Make sure understanding and efficient to use the IHG sales tools, Achieve all the sales tool target ,Including : IHG loyalty programs, IHG Meeting Broker, Lead share AMGMystery Shop Etc.
对洲际集团销售工具完全能理解及使用完成并超越集团下达的各项销售工具指标包括洲际客户忠诚计划IHG RFPIHG Meeting Broker, Lead share AMGMystery Shop 等
 
   Conducts market research, Monitors competitor activities.
进行市场调研, 监测竞争对手的活动
 
   Plans and executes sales trips to major market areas sales daily activity, including sales call, sales ENT and hotel inspection Etc. To make sue meet the goals of revenue.
计划并实施前往主要市场进行销售活动进行所有的日常销售活动包括客户销售拜访客户宴请及客户参观酒店等确保完成收入指标
 
   Attend weekly sales meeting to reviews of sales personnel activity item (New accounts develop, Sales call ,Sales ENT, Sales Plan and report , Produce accounts etc.) to ensure targets and sales objectives are being met
参加销售部周会回顾个人工作项目指标新客户开发销售拜访销售宴请销售计划于报告产量客户等以确保销售计划得以实现
 
PEOPLE 人员
·         Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
和会务销售协同合作以满足客户特定需求
 
·         Communicate to his/her superior any issues encountered and other relevant information
和领导及时沟通活动事件以及相关信息
 
·         Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
参与组织并且在会议上做出日常工作阐述
 
·         Where applicable, supervise, manage and train Events Fulfilment Executives and Events  Fulfilment Coordinators in carrying out their responsibilities
监督管理和培训会务统筹主任和会务统筹 协调员履行职责
     
   Complete Merlin online training according to the request.
根据要求及时完成Merlin系统培训
GUEST EXPERIENCEb宾客体验
·         Process customer inquiry in accordance to specified service standards
按特定的服务标准处理客户查询
 
·         Develop and deliver relevant documentation to the customer
起草并且向客户传递相关文件
 
·         Prepare and deliver site inspections for potential customers (when necessary)
必要时带领潜在客人参观酒店
RESPONSIBLE BUSINESS工作职责
·         Prepare and submit proposals
准备和提交会议报价
 
·         Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
确保系统中活动和客人信息的准确性并且及时更新
 
Perform other duties as assigned.
完成被安排的其他工作
aCCOUNTABILITY责任范围
This is a middle level Events position in a full service l or major flagship hotel with high volume catering, banquet, and/or convention facilities.
这是在有高标准餐饮宴会以及会议设施的全方位服务酒店或者是在大型旗舰酒店会务部的中层位置
Performance of this role should be measured by the following key metrics:
该职责的表现由以下关键指标来衡量
·         Key Performance Objectives set annually (as per IHG policy)
每年确定关键指标依据洲际的条例
·         Process compliance as the indicated compliance in the Standard Operating Procedures
是否按照标准操作流程进行操作
·         Data entry quality
数据录入质量
·         Lead service standard
问询服务标准
·         Proposal quality
报价质量
·         Lead handover quality
会议问询移交质量
·         Lead conversion rates
会议问询转化率
·         Customer feedback/satisfaction
客户回馈满意度
QUALIFICATIONS AND REQUIREMENTS任职要求
Degree or Diploma, and 2 – 5 years of relevant experience in customer relations in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation. 大专或等同学历2-5年酒店酒店或者相关行业经验工作经验需求依据之前的工作岗位性质而定
Expected to possess the following skills: 、
需要掌握以下技能
·         Good communication and negotiation skills
良好的交流和协调能力
·         Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
主动性效率以及按要求完成任务的能力
·         Strong organisational skills required to maintain electronic and paper filing systems
维护电子和文件存储系统的优秀的组织能力
·         Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
熟练了解政策和流程以及熟练的交流技巧
·         Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
有明确且有效的口头或书面表达能力以便向客人、管理层和团队成员传达明确的信息
·         Excellent PC skills (including MS Office)
熟练的计算机技巧包括办公软件
 

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