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招聘职位:
水暖工/空调工/装饰工/弱电工/机修工
工作范围及总体职责
Scope and General Purpose of Job:
实施工程部高效运营,支持其他部门的运行。
To conduct in the smooth and efficient running of the Engineering Department in support of all other operating departments.
主要职责
Main Duties
宾客服务
Customer Service
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
友善、有效地解决顾客和员工的问题,对于他们的投诉和提出的问题如不能当时解决,应汇报给上级,并迅速跟进及时反馈结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
与顾客和同事要有良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
营运
Operational
维修,保养和工程设备操作工作要与部门要求相一致
Execute the repair, maintenance and engineering operations according to the departmental standards
合理的使用和维护所有电气工具设施
Properly handles and maintains all power tools
按照部门管理要求,对其他管理人员或技术员予以支持
Assists other trades persons or technicians when requested by Management
避免潜在危险的发生,遵从当地法律和法规
Avoids unsightly hazards and complies with all local regulations and codes
确保所有工作区域干净整洁,在进行维护、维修的时候做好周边保护工作
Ensures cleanliness of all work areas and protects the surroundings when executing duties
维修、保养工作以及工程运营达到客户的期望
Performs repairs and maintenance works and engineering operations to meet customers’ expectations
确保管辖区内能耗可以实时测量,仪表正常使用
Ensure energy conservation measures are in place
确保消防及安全系统操作正常
Ensure fire, life and safety systems are operational
遇到火灾等紧急逃生的情况,要执行紧急疏散流程。比如参加火警报警及救援工作
Performs emergency procedures relating to fire, life and safety; e.g., such as attending to fire alarms, lift rescue
确保及时完成工作单和预防性维护任务
Ensure timely completion of work orders and preventive maintenance tasks
确保提供高效的服务并收集客人相关的反馈意见
Ensure effective service recovery pertaining to guests’ feedback.
具备社会认可并颁发的培训或相关资格证件,可胜任并自愿地执行综合维修的工作安排,(例如,土建工程师可以更换灯泡或者机电工程师可以做给墙涮漆的工作)
Accepts and is willing to perform General Maintenance Activities outside of the original Routine Scope of Trade Training (i.e. A Civil Engineer who is willing to change a light bulb, or a MEP Engineer willing to paint a wall)
人事
Personnel
支持落实以人为本,示范并加强皇冠假日酒店价值观和文化特性。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Crowne Plaza’s Values and Culture Characteristics.
其他
Other Duties
熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in employee and industrial relations.
确保保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
与竞争对手的酒店代表、生意伙伴和其他公司组织,包括本地的学校、旅游学校和大学保持良好的合作关系。
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.
随着行业、公司和酒店的变化,可对机电/弱电/土建的工作职位作出相应调整。
Responds to changes in the MEP/ ULV/ CIVIL function as dictated by the industry, company and hotel.
熟知酒店的员工手册并且理解酒店的规章制度,尤其是有关火灾,卫生,健康,与安全的政策和程序。
Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
对个人行为负责, 并且积极展现酒店管理层和洲际集团的形象。
Exercises responsible management and behaviour at all times, positively representing the hotel management team and Intercontinental Group
怀来皇冠假日酒店位于怀来京北生态新城核心商务区,距离京藏高速康庄收费站仅1.5公里处,与北京市中心便捷相连,酒店距离北京德胜门65公里,毗邻建设中的京张高铁。酒店外观将现代元素与经典风格完美结合,宽敞的客房、超过1500平米的无柱宴会厅、汇集各地美味的全日餐厅以及充满当地特色的中餐厅,为客人提供全方位优质服务体验。酒店周边旅游资源丰富,可便利通达八达岭长城、崇礼冬奥举办地、康西草原、天漠、延庆龙庆峡以及官厅水库等旅游目的地。 怀来皇冠假日酒店拥有 320间客房及套房,拥有步出式阳台,视野开阔,客人可尽览京北自然风光。酒店拥有超过2,600平方米的宴会及会议设施,包括分别为1,200平方米和500平方米的的无柱双宴会厅,以及面积从60平方米至140平方米的会议室共9间,可满足客人多种会议需求。酒店餐饮设施包括全日餐厅、中餐厅、大堂吧、茶室及特色红酒庄,可同时满足380名客人的用餐需求。 同时,怀来皇冠假日酒店也是京北首家拥有室内水乐园的酒店;酒店还拥有室内儿童游乐场、室内篮球场以及棋牌室等康体娱乐项目,为客人提供一站式休闲方案。