协助保安部经理确保整个酒店和员工公寓安全工作方面的平稳运转。
To assists the Safety and Security Manager in ensuring the smooth operations of the security aspect of the entire Hotel and Associate Residence.
持礼貌态度,有效妥善地解决所有住店客人和内部客人的投诉和要求,以确保问题满意地解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
与客人和员工之间保持良好的工作关系。
Maintains positive guest and colleague interactions with good working relationships.
2.巡视大堂、走廊、楼层和公共区域并正确运用巡更系统,以确保没有火灾、安全隐患和遗失或失灵的安全器材;
3.确保所有的来访者包括供应商、老客户、小时工和酒店的员工严格遵守酒店的安全保卫的制度和守则;
4.确保一些任务和职责明确成为条款比如员工通道、监控室、大堂、客房楼层、酒店外围和跑道都应时刻保证安全工作到位;
5.礼貌地询问可疑的来访者,如果不能提供原因的有权拒绝其进入酒店,当有紧急情况发生时应请求帮助。
Job Description:
1.Records all occurrences of security interest in the log book for the information of the security personnel and management;
2.Patrols lobbies, corridors, guest floors and public areas and makes use of security system appropriately, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment;
3.Ensures that the Hotel’s policy and procedureson the issuance of Security Passes are adhered to for all visitors including suppliers, contractors, part-timers, associates and so on;
4.Ensures that tasks and duties listed for designated posts such as Associate Entrance, Control Room, Spa Village, Lobby,Guest Floors, Exterior Car Park Area and Hotel Driveway are professionally carried out at all times;
5.Questions any suspicious character in a polite manner; Refuses entry if the subject is not able to provide reasonable reply;Requests for assistance immediately if the situation arises.
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