•Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通.
•Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导.
•Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通.
•Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视.
•Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题.
•Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导.
•Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助.
•Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照.
•Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况.
•Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行.
•Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象.
•Provides input for Front Office meetings.
为前厅部会议提供信息 .
•Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施.
•Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况.
•Analyses and approves discounts and rebates.
分析和批准打折相关事宜.
•Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入.
•Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统(PMS).
•Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序.
•Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售.
•Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求.
•Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算.
职位资格和技能
•Good writing skills
具有良好写作技能
•Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
•Problem solving and organizational abilities
具有解决问题和组织能力
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集团介绍荣盛房地产发展股份有限公司(简称“荣盛发展”,证券代码002146,SZ)成立于1996年,2007年8月8 日,荣盛发展成功登陆深圳证券交易所,成为河北省首家通过IPO上市的房地产企业。经过20年发展,荣盛发展已成为集建筑设计、地产开发、物业经营、酒店管理、商业运营及投资管理为一体的多元化全国大型知名房企,并于2013 年开始连续四年步入全国房地产企业20强行列。Risesun Real Estate Development Co., Ltd. (hereinafter referred to as rongsheng Development, stock code 002146, SZ) was founded in 1996, August 8, 2007, rongsheng Development success in shenzhen stock exchange, in hebei province to become the first IPO of listed Real Estate companies after 20 years Development, rongsheng Development has become a collection of architectural design of Real Estate Development business hotel property management business operation and investment management as one of the diversified national famous enterprise, and started four consecutive years in 2013 to enter the national Real Estate enterprises in the top 20. 酒店介绍 南京平山荣逸森林酒店由中国地产第16强荣盛发展(002146)投资3亿元兴建,坐落于素有六合氧吧之称的平山森林公园,自然风光秀丽。酒店地理位置优越,频临多条高速公路和高等级公路。依托金牛湖风景区、冶山国家地质公园、灵岩山风景区等各类景区10余个,是六合地区唯一一家大型高端亲子度假主题酒店。Nanjing hirayama RongYi forest hotel by the development of Chinese real estate strong rongsheng 16 (002146) to invest 002146 yuan to build, is located in known as liuhe oxygen hirayama forest park, beautiful natural scenery Hotel geographical position is superior, than of the highway and highway Relying on lake scenic area of gold Mountain national geological park 10 a resentments mountain scenic area and other kinds of scenic spots, is the only one large-scale high-end liuhe area parent-child holiday theme hotel整体定位:打造私密、尊享空间,围绕“放松”身心,”放飞”心情而营造。Overall positioning: to create a private space to enjoy, around relaxing the body and mind, to create a mood.文化定位:打造”亲情、快乐、分享、精致、优雅、圈层交友,具有文化内涵”的奢侈度假圣地。Cultural orientation: to build a happy family, to share the delicate and elegant circle of friends, and have the cultural connotation of luxury resort.贴近自然的呼吸 、享受远离城市的简单快乐,洗去高端商务人群压抑的心灵灰尘。从酒店装饰到私人管家服务,带你走进时光机,一同体验“民国大家”的贵族生活。Breath of nature of press close to enjoy the simple happiness, far from the city to wash to high-end business people depressed dust heart From hotel decoration to private butler service, take you into a time machine, together with the experience Life of the people of the republic of China