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1. Conduct Sales Activities
a. Meet with customers regularly handling both proactive sales calls and reactive sales leads.
b. Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.
c. Ensure all enquires are handled promptly and efficiently.
d. Meet with in-house guests to build relationship and to obtain guest comments.
e. Meet with key banquet customers to build relationship.
f. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.
g. Actively share information on guest comments, both positive and negative.
h. Responsible for planning and organizing customer events.
2. Account Management
a. To input information related to all accounts into Fidelio S&C.
b. Manage the Fidelio S&C database and ensure all information in the system is up to date.
c. Responsible for setting up plans and actions for each account.
d. Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
e. Prepare Sales Call Reports to record all information on daily sales activities.
3. Train and develop other sales associates
a. Coach and counsel associates to ensure timely rectification of performance.
b. Derive own SMART development plan fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)
c. Assist in arranging training for other associates and be active in sharing experiences with others.
d. Assist in reviewing the operation procedures regularly and make recommendations on changes to LSOPs.
4. Fully utilize all Marriott Resources
a. Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
b. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
c. Make good use of Marriott Rewards as a key sales tool.
d. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.
5. Prepare periodic reports
a. Assist in preparing periodic reports for record of sales activities and market analysis.
6. Office Etiquette & Business Ethics
a. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.
b. Conducting business accordingly to the Marriott guidelines and local law.
c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
上海淳大万丽酒店座落于浦东繁华的新商务区边缘,是商务及娱乐住宿的理想场所。 酒店邻近浦东世纪园。 驱车 45 分钟便可到达上海浦东国际机场,距上海新国际博览中心仅 5 分钟路程,步行 15 分钟即可到达地铁 2 号线的上海科学技术博物馆站;酒店将传统的中式装潢与当代西方氛围巧妙融合,是一家真正具有旧上海独特风情的现代化酒店:在这里东西方文化完美碰撞,古老与创新和谐共存。 虽然酒店在外观和设计上极具国际风格,但其装潢却能激发人们对旧上海的怀念,在采用最新设备令宾客倍感舒适的同时还保留了热情好客的悠久传统。 酒店设施可承办不同规模的活动和宴会。