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JOB RESPONSIBILITIES
Pre-Opening and operations
· Work with HQ related divisions to establish, recommend and follow up on the concept brief, layout design, equipment, product and service matrix, uniforms, expenditure, equipment, manning, operation flow and other services offers and new technology. Maintain and manage pre-opening and post opening budget
· Follow up all pre-opening related implementation, installation, license and equipment with the Projects, Group Operations and field team, including local contractors and government authorities
· Establish the pre-opening critical path, OE list, manning and others with the HQ and field teams.
· Manpower recruitment, training and supervision
· Formulate operations’ Standard Operation Procedures (“SOP”) according to China operations’ Brand Standard and operational requirements for each PPL outlets’ customization.
Post-Opening operations
· Ensure that the lounges and operations comply with all applicable legislation and well as industry codes of practice, from an operational level this includes areas such as OH&S, staff rostering, Liquor Licensing, Health & Hygiene, Food Handling etc
· Identify and drive improvements and / or implementation of new services and operational policies
· Responsible for hotel P/L, preparation forecast of budget and manpower allocation
· Monitor and report on the market activities and raise the profile of the Company’s Airport Lounges through networking, business contacts and promotion. Formulate long-term strategic business plan to sustain business growth. Identify new and potential B2B and B2C business opportunities and conduct business expansion planning
· Handle client complaint and staff grievances
· New projects / initiatives as assigned by management
JOB REQUIREMENTS
· Tertiary education qualification in Hospitality Management or related discipline
· Minimum 8 years' relevant experience with 3 years at senior management level in hospitality industry
· Solid hotel pre-opening and operations experience is a must. Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
· Excellent time management skills and able to work under pressure
· Detail-minded, efficient, well-planned with good business sense
· Strong communication and interpersonal skills with analytical mind
· Calm, efficient and organized
· Excellent personal presentation and communication skills
· Accountable and resilient
· Multi-lingual, excellent spoken and written English and Mandarin
· Travelling is required when deemed necessary
工作地点:北京大兴机场(筹备酒店)
About Plaza Premium Group Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 37 international airports across Asia, Australasia, Europe, North America, South America and the Middle East, with a collective goal of ‘enhancing your airport experience’. The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining. The Group currently employs over 4,000 staff and serves over 12 million passengers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world. 關於環亞機場服務管理集團 作爲全球提供高端機場服務的先驅和最大管理機構之一,總部設於香港的環亞機場服務 管理集團,網絡覆蓋亞洲、大洋洲、歐洲、北美、南美和中東等 37 個國際機場,並擁 有超過 160 個服務點,致力為每一位旅客實現「更佳機場體驗」的願景。集團主要經營 四項核心業務,包括機場貴賓室、機場中轉酒店、機場禮賓接待及機場餐飲服務。 環亞機場服務管理集團在全球各地僱用逾 4,000 名員工;每年為超過 1 千 2 百萬人次的 旅客提供優質的機場服務。集團憑藉穩健的往績及專業的態度,為旅客提供卓越的品質, 加上屢獲殊榮的服務與設施,使其網絡不斷擴展,並在全球機場服務業者中享負盛名。 www.plazapremiumgroup.com