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The incumbent will be adequately empowered to make decisions in various situations relating to guest complaints, staff issues and other coordinating department issues.
Responsible for ensuring that food and beverage sales are properly processed through the electronic register and that all dockets and cash are accounted for in accordance with Policy and Procedures and to provide service to guests as and when directed by the Restaurant Managers.
Leading the associates to provide excellent service to the guests and achieve department goals and objectives.
有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。
确保所有客人消费都正确无误的输入电子计算系统。
另确保所有票据及现金都按照正确步骤完成。
同时依照餐厅经理的指示对客人提供高质量的服务。
带领小组成员出色完成上级交代任务,确保员工给客人提供优质的服务并达到部门目标。
上海康莱德酒店坐落上海市中心的南京东路和人民广场地带,交通便捷,连接1/2/8地铁线。著名的南京路步行街,人民广场,上海博物馆,上海大剧院等亦在信步之间;步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点;距外滩咫尺之遥,毗邻人民广场地铁站。酒店作为人民广场地标建筑,楼高66层,设计时尚典雅,餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适,均设有宽大的落地窗,人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层,可居高临下俯瞰繁华城市及外滩景观,于此下榻尊享诸多希尔顿会员专属礼遇。