招聘前厅部培训师 FO Trainer_上海康莱德酒店招聘信息-最佳东方

职位陈述

根据希尔顿酒店政策和执行程序协调、组织完成酒店培训任务，发展及保存培训资源，参与打造酒店人才管理、激励和发展体系；推广企业文化，打造学习型企业，为酒店建立高效团队提供支持。协助保证培训部有效运作。

我的具体职责是什么? 职位概述(要点)

作为前厅部部培训师，您将应以最高标准完成以下任务：

· 熟悉OnQ系统，热情好客，提供前厅服务培训。

· 协助激励政策的落实。

· 组织协调被批准的交叉培训。

· 执行与人才发展相关的品牌及行业标准。

· 协助建立和维护酒店培训和人才发展机制。

· 定期进行培训需求分析和酒店内培训。

· 定期提交培训计划并保存酒店培训记录。

· 开发管理工具和体系保证培训和发展计划达到酒店目标。

· 保证培训和发展与经营计划、预算相结合，明确并监督计划目标。

· 参与准备和计划部门目标。

· 促进多技能培训。

· 计划及实施入职培训计划。

· 协助给予下属成员个人职业发展提供建议和支持。

· 实施适当管理方法以激励员工并促进沟通。

· 保证按时完成所有报告和服务。

· 需要提供培训记录及出勤情况的相关信息。

· 指导和培养酒店所有部门培训员的培训技能。

· 与不同文化背景的客人和同事进行有效沟通。

· 执行健康及安全法规、政策及程序。

· 执行酒店安全及紧急情况政策及程序。

· 熟悉酒店安全、急救及消防紧急情况程序。

· 确保员工充分的理解并遵守员工手册内容。

· 如有必要，该部门有权更改或补充该职位描述。

· 完成任何其他合理的职责和被指派的职责。

· 为各个餐厅提供餐饮服务培训

我们寻找什么样的人才?

希尔顿前厅部培训师职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

· 大学本科

· 至少两年相关酒店培训类工作经验

· 优秀的中英文读写能力

· 优秀的沟通能力

· 优秀的展示及沟能技巧。

· 培训技巧和演讲技巧。

· 良好的项目管理额能力

· 出色的组织和协调能力。

· 乐于接受挑战并承担压力。

Position Statement

The Front Office trainer coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

What will I be doing? Position Summary (bullet points)

As the Front Office trainer, you will be responsible for performing the following tasks to the highest standards:

· Familiar with OnQ system, hospitality, provide front office service training.

· Assist in the implementation of recognition programs.

· Organize a coordinate approved cross trainings.

· Carry out talent programs according to brand standards.

· Assist to set up and maintain training and talent program policies.

· Develop plans to conduct needs analyses and in-house training on a regular basis.

· Propose training plans and ensure that all training records are in place.

· Develop tools and systems to ensure training and development programs meet hotel objectives.

· Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.

· Take part in the preparation and planning of the Training department’s goals and objectives.

· Facilitate the implementation of multi-skill programs.

· Manage the planning and delivery of orientation programs.

· Offer support and advice on personal development plans to team members under your supervision.

· Implement appropriate management practices that provide team members with motivation and communication.

· Provide information as required regarding training records and attendance.

· Assist all departmental trainers with their training where necessary.

· Deal effectively with guests and workplace colleagues from a variety of cultures.

· Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.

· Adhere to the hotel’s security and emergency policies and procedures.

· Be familiar with property safety, current first aid and fire emergency procedures.

· Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

· Carry out any other reasonable duties and responsibilities as assigned.

· The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

· Provide catering service training to each restaurant

What are we looking for?

A Front Office trainer, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· University graduate.

· Minimum 2years of related working experience in the hotel industry.

· Excellent command of written and spoken English and Chinese.

· Good communication skills.

· Good presentation and teaching skills.

· Good project management skills.

· Excellent coordination and organization ability.

· Willing to take challenges and work under pressure.

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。