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职位陈述(如有)
在遵循希尔顿集团及酒店政策程序的前提下，确保对所指定的客房及走廊提供最高标准清洁及服务。
我的具体职责是什么? 职位概述(要点)
作为客房服务员，您将应以最高标准完成以下任务：
· 在工作时间内清扫酒店制定标准工作量，确保所有客房达到希尔顿酒店制订的政策。
· 确保所分配的区域的高度清洁。
· 确保所服务客人的隐私被保护。
· 尽可能地为客人提供帮助,响应客人的要求。
· 按照程序和标准打扫和补给客房。
· 需要时提供开夜床服务。
· 随时保证万能钥匙的安全。
· 保持手推车的整洁和充分的补给。
· 维持所有的装备处于良好的工作状态。
· 保持布草房的整洁和井井有条。
· 向楼层主管汇报任何布草、家具、固定物或装置的丢失或损坏，及地毯大理石的养护状况
· 随时为客人提供专业的高质量的服务。
· 与本部门和其它部门的同事保持良好的工作关系。
· 迅速向工程部汇报维修问题。
· 严格依照失物招领程序处理客人遗留物品。
· 采取合适的行动解决客人的抱怨。
· 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
· 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
· 如有必要 ，酒店管理层有权更改或补充该职位描述。
· 完成任何其他合理的职责和被指派的职责
我们寻找什么样的人才?
希尔顿客房服务员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
· 具有良好的管家部楼层日常操作方面的知识。
· 能够适应变动的工作时间，可以上早班和夜班，并且能在周末和公共假日上班。
· 具有良好清洁剂使用及清洁房间方面的知识。
· 至少具有一年的楼层工作经验。
· 高中或职业培训学校
· 基本的英语水平。
· 一至两年同级别国际连锁酒店的工作经验
Position Statement (if any)
The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have.
What will I be doing? Position Summary (bullet points)
As the Room Attendant, you will be responsible for performing the following tasks to the highest standards:
· Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
· Ensure that guests' privacies are protected during service.
· Offer all possible assistance to guests and respond to guests‘ requests.
· Clean and replenish supplies for guestrooms according to standards and procedures.
· Does turndown service when required.
· Ensure master keys are kept secure at all times.
· Keep trolleys neat and adequately supplied.
· Maintain all equipment in good working condition.
· Keep linen room neat and in good order.
· Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
· Be courteous and professional at all times, delivering high quality service to guests.
· Maintain good working relationships with team members and all other departments.
· Report maintenance issues promptly to the Engineering team.
· Ensure compliance of lost and found procedures.
· Take appropriate action to resolve guests’ complaints.
· Promote the hotel and Hilton products and services.
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
· Adhere by the hotel’s policies and procedures, Hilton’s code of business conduct, the hotel’s team member handbook.
· The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
· Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for?
A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· High school graduate and attended skills training school
· Minimum of 1 year of experience in the Housekeeping department
· 1-2 years of experience in similar capacity with international chain hotels
· English literate
· Good knowledge of housekeeping’s daily operations on guest floors
· Flexible with working hours, able to work morning / evening shifts, weekends and public holidays
· Good knowledge of chemical usage and cleaning rooms
语言能力：英语-一般计算机能力：熟练
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
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酒店业--国际高端酒店/5星级
500-999人
私营．民营企业
上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。
