招聘中餐厅服务员 Outlet Attendant_上海康莱德酒店招聘信息-最佳东方

职位陈述

本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。

我的具体职责是什么?

作为餐厅服务员，您将应以最高标准完成以下任务：

· 在整个工作过程中，始终保持高度的客户服务意识。

· 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。

· 能够提出对酒店的运作及环境有益的意见或建议。

· 能够积极的向客人及供应商推荐酒店的服务及设施。

· 在工作过程中能够做好本职工作，保证自己及其他人的安全。

· 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。

· 了解健康食品的要求，并可以给出适当的建议。

· 能够达到产品知识的要求。

· 可以根据客人不同的国籍推荐菜单上的食品。

· 了解其他餐厅的菜肴，以便向客人推荐。

· 熟悉所有餐厅及酒店其他部门的营业时间。

· 可以向客人推荐其它具有吸引力的餐厅或场所。

· 在餐厅备餐的过程中严格遵守服务标准。

· 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。

· 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。

· 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。

· 确保所有服务都符合标准。

· 确保所有区域与开始用餐时一样整洁。

· 服务时对所有客人尽职责。

· 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。

· 将服务客人放在首位。

· 在工作过程中始终体现职业素质。

· 避免使用冒犯或不礼貌的语言。

· 向上一级主管或副经理、经理汇报发生的任何事故。

· 如有必要，该部门有权更改或补充该职位描述。

· 完成任何其他合理的职责和被指派的职责。

我们寻找什么样的人才?

希尔顿餐厅服务员职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

· 高中毕业或相关同等学历。

· 一至二年在四/五星级酒店的相关管理经验。

· 良好的英语。

· 具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。

· 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。

· 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

· 餐饮方面的专业知识及管理、服务、与客人沟通互动方面的知识。

· 开朗及外向性格。

· 可以长时间的工作。

· 积极的工作态度。

Position Statement

The Outlet Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Outlet Attendant, you will be responsible for performing the following tasks to the highest standards:

· Maintain high customer service focus by approaching your job with the customers always in mind.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

· Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

· Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

· Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

· Confidently know the food and beverage menu contents and explain them in detail to guests.

· Understand dietary requirements and offer appropriate suggestions.

· Complete checklists on product knowledge.

· Make suggestions on the menu that might suit guests of different nationalities.

· Familiarise with menu items of all other outlets to recommend guests to other outlets.

· Confidently know opening hours of all restaurants and hotel outlets.

· Ale to recommend other restaurants and city attractions to hotel guests.

· Complete the checklist on preparing the restaurant for service.

· Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.

· Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.

· Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.

· Ensure that all service procedures are carried out to the standards required.

· Make sure all areas are cleaned and maintained in accordance with operating procedures.

· Take personal responsibility for the service experience of all guests in your designated area.

· Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

· Give guest service the highest priority.

· Display professional behaviour at all times.

· Avoid offensive or impolite language.

· Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.

· Carry out any other reasonable duties and responsibilities as assigned.

· The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Outlet Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Senior High School education or specialty in Hospitality.

· 1-2 years in a managerial position in 4 / 5-star category hotel.

· Good command of English.

· Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

· Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

· Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

· Possess basic knowledge of food and beverage preparation and service of various alcoholic.

· Able to remember, recite and promote the variety of menu items.

· Open minded with an outgoing personality.

· Willing to work for long hours and possess a positive attitude.

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。