• 五险一金
• 多元化
• 个性化体验
• 职业关爱
• 带薪年假
• 技能培训
• 员工生日礼物
• 包吃包住
• 岗位晋升
• 管理规范

职位陈述
楼层主管的工作职责为保持客房、走廊的清洁标准以及向宾客提供优质服务。
 
我的具体职责是什么? 职位概述(要点)
作为酒店楼层主管，您将应以最高标准完成以下任务:
·         当班时负责所有分配楼层和客房区域的高标准清洁工作。
·         与前台接待密切合作确保任何时间内房态的正确。
·         确保在“请勿打扰”状态下客人的隐私被维护。
·         监督夜床服务。
·         负责钥匙的严格控制。
·         对客房的走廊和公共区域进行常规检查。
·         迅速向工程部汇报工程维修。
·         确保失物招领按照程序操作。
·         维持楼层布草间的干净和整洁。
·         监督管辖区域客房服务员的工作效率。
·         检查客房部员工的仪表，个人卫生和形象。
·         协助进行员工的培训和发展。
·         给予所管辖的员工以不断的建议和支持。
·         必要时对员工进行个别面对面指导。
·         通过汇总客人的意见，不断寻找机会提升对客服务。
·         采取合适的行动解决客人的抱怨。
·         保证所有报告都按时完成。
·         遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
·         坚持酒店安全制度、紧急情况处理规定和程序。
·         执行酒店管理层分配的其它工作。
·         如有必要，酒店管理层有权更改或补充该职位描述。

 我们寻找什么样的人才?
希尔顿楼层主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
·         良好写作和口头表达能力。
·         良好的英语水平是渴望的。
·         具有良好的管家部办公室日常运作方面的知识。
·         能熟练操作各种办公软件。
·         会使用Opera & OnQ系统。
·         至少三年的客房楼层工作经验。
·         积极聆听、多方位思考。

Position Statement
The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.
 
What will I be doing? Position Summary (bullet points)
As the Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:
·         Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
·         Work closely with the front desk team to ensure correct room status at all times.
·         Ensure guest privacy is respected when DND status is displayed.
·         Supervise the turndown service.
·         Responsible for strict key control.
·         Regularly inspect guest floor corridors and public areas.
·         Report maintenance issues promptly to Engineering.
·         Ensure compliance of lost and found procedures.
·         Keep floors, linen rooms and pantries neat and tidy.
·         Monitor productivity of the assigned Room Attendant.
·         Check team members’ grooming, personal hygiene and appearance.
·         Assist with team members’ training and development.
·         Provide ongoing advice and support to team members under your supervision.
·         Provide one to one instruction to team members when required.
·         Seek opportunities to improve guest service consistently from guests’ comments.
·         Take appropriate action to resolve guests’ complaints.
·         Ensure all reports are completed on a timely basis.
·         Adhere by the hotel’s policies and procedures, Hilton’s code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
·         Perform any duties assigned by the Management team deemed necessary.
·         The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

 What are we looking for?
A Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
·         At least 3 years of guestroom work experience
·         Good written and verbal skills
·         Fluency in English is advantageous
·         Good knowledge of housekeeping office’s daily operation
·         Proficient in Microsoft Office, housekeeping Opera and OnQ systems
·         Actively listen to others and build on good ideas

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。