• 五险一金
• 多元化
• 个性化体验
• 职业关爱
• 带薪年假
• 技能培训
• 员工生日礼物
• 包吃包住
• 岗位晋升
• 管理规范

餐厅主管的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。
 
我的具体职责是什么?
作为餐厅主管，您将应以最高标准完成以下任务：
·         在整个工作过程中，始终保持高度的客户服务意识。     
·         保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
·         能够提出对酒店的运作及环境有益的意见或建议。
·         能够积极的向客人及供应商推荐酒店的服务及设施。
·         在工作过程中能够做好本职工作，保证自己及其他人的安全。
·         熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
·         了解健康食品的要求，并可以给出适当的建议。
·         与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
·         能够达到产品知识的要求。
·         可以根据客人不同的国籍推荐菜单上的食品。
·         了解其他餐厅的菜肴，以便向客人推荐。
·         熟悉所有餐厅及酒店其他部门的营业时间。
·         可以向客人推荐其它具有吸引力的餐厅或场所。
·         在工作中随时检查员工的产品知识。
·         遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。
·         检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
·         在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。
·         确保所有员工提前了解换班的详细安排。
·         完成账单检查表以准备餐厅服务。
·         微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
·         保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
·         满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
·         确保所有服务都符合标准。
·         确保所有区域与开始用餐时一样整洁。
·         在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。
·         控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。
·         协助餐厅经理进行就职培训，及在职培训。
·         为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。
·         通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。
·         确保每个班次的回顾，交接班及例会的召开。

我们寻找什么样的人才?
希尔顿餐厅主管职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
·         二至三年在四/五星级酒店的相关管理经验。
·         良好的英语口译及书写能力。
·         具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
·         具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。
·         具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
·         领导技能及培训技巧。
·         外向性格、可以长时间的工作。


What will I be doing?
As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards:
 
·         Maintain a high customer service focus by approaching your job with the customers always in mind.
·         Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
·         Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
·         Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
·         Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
·         Confidently know the food and beverage menu contents and explain them in detail to guests.
·         Understand dietary requirements and offer appropriate suggestions.
·         In consultation with the Manager, agree and implement actions to make improvements to customer service.
·         Complete the checklist in product knowledge.
·         Make suggestions on the menu that might suit guests of different nationalities.
·         Familiarise with menu items of all other outlets to recommend guests to other outlets.
·         Confidently know the opening hours of all restaurants and hotel outlets.
·         Able to recommend other restaurants and city attractions to hotel guests.
·         Actively check team members’ product knowledge on each shift.
·         Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
·         Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
·         Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
·         Ensure that all team members are briefed for the details of the shift ahead.
·         Complete the checklist on preparing the restaurant for service.
·         Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
·         Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
·         Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
·         Ensure that all service procedures are carried out to the standards required.
·         Make sure that all areas are cleaned and maintained in accordance with operating procedure.
·         Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
·         Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
·         Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
·         Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
·         Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
·         Ensure that the shift is reviewed, handovers and briefings are carried out.


What are we looking for?
An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
·         2-4 years in a managerial position in 4 / 5-star category hotel.
·         Good English skills, both verbal and written.
·         Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
·         Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
·         Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
·         Strong leadership and training skills.
·         Outgoing personality and willing to work for long hours.

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。