• 五险一金
• 多元化
• 个性化体验
• 职业关爱
• 带薪年假
• 技能培训
• 员工生日礼物
• 包吃包住
• 岗位晋升
• 管理规范

【职位描述】
作为宴会主管，您将应以最高标准完成以下任务：
•	熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
•	了解健康食品的要求，并可以给出适当的建议。
•	能够达到TBS 产品知识的要求。
•	可以根据客人不同的国籍推荐菜单上的食品。
•	了解其他餐厅的菜肴，以便向客人推荐。
•	熟悉所有餐厅及饭店其他部门的营业时间。
•	可以向客人推荐其他具有吸引力的餐厅或场所。
•	在工作中随时检查员工的产品知识。
•	检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
•	确保所有员工提前了解换班详细安排。
•	完成TBS账单表以准备餐厅服务。
•	微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。
•	保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。
•	确保所有服务都符合标准。
•	保证询问客人的饮料是否续杯，保证不发生空杯的情况。
•	各尽其职，向客人做自我介绍，注意收集客人满意度的反馈。
•	满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
•	作为主管需熟悉掌握部门的各项标准。
•	可以为团队成员解释介绍服务标准。
•	以积极的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
•	以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。

•	Confidently know the food and beverage menu contents and explain them in detail to guests.
•	Understand dietary requirements and offer appropriate suggestions.
•	Complete TBS checklists on product knowledge.
•	Make suggestions on the menu that might suit guests of different nationalities.
•	Know menu items of all other outlets to recommend guests to other outlets.
•	Confidently know opening hours of all restaurants and hotel outlets.
•	Recommend other restaurants and city attractions to hotel guests.
•	Actively check staffs’ product knowledge on each shift.
•	Check reservations for the day, ensuring that the restaurant and staff have tables ready and that large bookings have been confirmed by phone.
•	Ensure that all staff are briefed for the details of the shift ahead.
•	Complete the TBS checklist on preparing the restaurant for service.
•	Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
•	Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
•	Ensure that all service procedures are carried out to the standards required.
•	Replenish drinks, not letting cups or glasses become empty.
•	Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to them and actively checking on their satisfaction.
•	Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your Manager.
•	Knowledgeable of departmental standards, explaining these standards to the team.
•	Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Manager.
•	Be proactive towards guests, assisting them with any reasonable requests, and training all staff to see these things before guests ask.
•	Positively end the guest experience by checking satisfaction.


【任职要求】
希尔顿宴会主管职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
•	二至四年在四/五星级酒店的相关管理经验。
•	良好的英语口译及书写能力。
•	精通计算机程序。
•	优秀的领导和人员管理技能，附加培训技能。
•	以客户为导向，并能够自信地建立和超过服务标准 。
•	具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。
•	优秀的人际处理能力并关注细节。
•	在九项能力资格认证中, 人员管理沟通和计划安排为强项。
•	能有效抗压并有效处理业务繁忙时的工作。
•	外向性格、可以长时间的工作。


What are we looking for?
An Banquet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•	2-4 years in a managerial position in 4 / 5-star category hotel.
•	Good English skills, both written and verbal.
•	Familiar with computer systems.
•	Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
•	Strong leadership, people management and training skills.
•	Guest oriented and able to confidently build and exceed service standards.
•	Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
•	Strong interpersonal skills and attention to details.
•	Key strengths (under the 9 competencies) in people management communication and planning. 
•	Able to work under pressure and deal with stressful situations during busy periods.
•	Outgoing personality and willing to work for long hours.

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。