• 五险一金
• 多元化
• 个性化体验
• 职业关爱
• 带薪年假
• 技能培训
• 员工生日礼物
• 包吃包住
• 岗位晋升
• 管理规范

【职位描述】
我的具体职责是什么? 
作为预定部主管，您将应以最高标准完成以下任务:
	
•	熟悉了解酒店产品知识，以及相关活动。同时对酒店及周边的产品知识具备高度的认知。
•	实现客房销售和收益的最大化，其中以客房促销最为重要。
•	及时高效的处理来自不同渠道的预定。
•	每日检查当日所有新预定，取消或变更的预定，确保信息准确无误及时通知相关部门。 
•	每日检查3-5日的预抵散客及团队预定确保客人信息，需求，价格等信息准确无误。 
•	完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
•	一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
•	发展酒店散客及团队预定团队，并且确保每次的电话查询，保证最大收益。
•	确保佣金需求被正确，及时的跟进。
•	确保所有的被拒业务根据原因加以归档。
•	确保所有往来文件被及时归档，其信息准确无误。
•	遵守公司的信用制度并确保所有预期收益能被及时收取。
•	遵守预先设定的客房供应及房价控制。
•	根据预定部相关流程，维护及更新客户资料和营销数据库。

What will I be doing? 
As the Reservation supervisor, you will be responsible for performing the following tasks to the highest standards:

•	Familiar with hotel product knowledge and activities.
•	Maximize room sales and revenue for the hotel, prioritizing up-selling.
•	Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
•	Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
•	Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
•	Always maintain a sales attitude, not losing any sales opportunity in the hotel.
•	Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
•	Make sure all commissions are correct and followed-up on promptly.
•	Make sure all reject business is filed with the reasons.
•	Ensure that all correspondence has been filed accordingly, with correct and updated information.
•	Comply to the hotel credit policy and make sure all forecast revenues are met.
•	Comply with set rooms supply and price control.
•	Maintain and update guests’ information and sales data by reservation procedures.
•	Maintain high level guest service standards.


【任职要求】
我们寻找什么样的人才?
•	具有至少三年在国际连锁酒店的相关经验。
•	良好的中英文读写能力。
•	较强的人际交往和组织能力，具有良好的沟通技巧。
•	拥有较强团队合作精神
•	能在强压下胜任工作。
•	创新及自我激励。

What are we looking for?
•	Minimum 3 years of experience in a similar capacity with international chain hotels.
•	Excellent command of written and spoken in English and Chinese.
•	Good interpersonal, organizational and communication skills.
•	Good team player.
•	Able to work under pressure and deal with stressful situations during busy periods.
•	Innovative self-starter with high motivation.

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。