• 五险一金
• 多元化
• 个性化体验
• 职业关爱
• 带薪年假
• 技能培训
• 员工生日礼物
• 包吃包住
• 岗位晋升
• 管理规范

执行与行李有关的工作程序，在礼宾司不在岗时,代行其职责 并确保礼宾部员工在工作中遵守工作程序。
协助礼宾司根据需要调配人力。 
根据酒店标准培训所有礼宾部员工、评估表现、推荐晋升、办理员工调动及纪律惩戒。
向礼宾司反馈异常现象，需求要时向前厅经理、前厅副经理和宾客服务经理求助。
确保贵宾及希尔顿荣誉可会会员得到完善招待，其它客人得到机场接送服务。
尽量推荐酒店营业，改进服务，以便增加营业收入，降低成本。
完成公司领导交办的其他工作。














需要了解当地旅游文化，以及城市概况，为客人提供贴心服务。
Follow the procedures on luggage related matters
and deputize the Chief Concierge in his absence to ensure that operations run
smoothly.
Assist the Chief Concierge with manpower planning
in accordance to requirements.
Train all Concierge associates in accordance to
hotel standards, appraise their performances, recommend promotions or transfers
and handle disciplinary actions.
Report all irregularities to the Chief Concierge
and seek assistance from the Front Office Manager, Assistant Front Office
Manager or Guest Service Manager whenever needed.








Ensure proper reception of VIP / Hilton Honors members
as well as other customers at the airport for both arrival and departure.
Give recommendations on hotel operations when
opportunities arise to improve services, increase revenue or reduce costs.
Follow-up on other tasks assigned by your superior.




Understand local tourism culture and city profile
to provide considerate service to guests.

上海康莱德酒店坐落上海市中心的南京东路和人民广场地带，交通便捷，连接1/2/8地铁线。著名的南京路步行街，人民广场，上海博物馆，上海大剧院等亦在信步之间；步行亦可到达外滩、新天地、豫园、城隍庙等知名旅游景点；距外滩咫尺之遥，毗邻人民广场地铁站。酒店作为人民广场地标建筑，楼高66层，设计时尚典雅，餐厅和酒吧供应丰富的创意美食和特色饮品。728间客房及套房雅致舒适，均设有宽大的落地窗，人民广场和外滩的迷人景色尽收眼底。酒店40 层及以上为行政楼层，可居高临下俯瞰繁华城市及外滩景观，于此下榻尊享诸多希尔顿会员专属礼遇。