招聘Guest Service Manager-宾客服务经理_上海世茂皇家艾美酒店招聘信息-最佳东方

1. 每班检查当日抵店客人信息，包括贵宾、优先顾客、常规客人、团队的情况以及特别要求。

2. 与所有部门保持良好的工作关系

3. 熟悉前厅部工作标准及程序

4. 按照艾美的政策和程序处理无法发现预订记录和饭店客满时婉拒客人入住的情况

5. 向管理层汇报饭店运行过程中的不足和不合理行为

1. Review arrival information on a daily basis; VIP, Regular guests, Groups, special requests etc.

2. Maintain good working relations with all departments

3. Familiar with Front Office Standards and Procedures

4. Assist in handling claimed reservations and turn-away according to Meridien’s policies and procedures

5. Report to management on deficiencies and irregularities noted in the operation

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