• 五险一金
• 带薪年假
• 包吃包住
• 技能培训
• 全球员工价
• 集团调转
• 岗位晋升
• 管理规范

  Responsibilities 工作职责
· Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
  负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
· Ensure staff provides guests with prompt service, professional attention and personal recognition.
  确保员工为宾客提供快捷、专业和个性化的服务。
· Ensure guests are greeted upon arrival and make time to interact effectively with guests.
  确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。
·  Turn away guests if occupancies deem it necessary ensuring no good-will is lost
   如无房则婉拒来客，以免丧失信誉
·  Conducts shift briefings to ensure hotel activities and operational requirements are known 
   进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front office operations during assigned shift including:
  在当班期间监督前厅部运营情况，包括：
o    Maintenance of guest information
      维护客户信息
o    Maintenance of information about local events
      维护当地活动的信息 
o    Compile occupancy statistics
      统计入住情况
o    Supervise the use of he public address system
      监督公共广播系统的使用
o    Supervise group bookings
      监督团组预订情况
o    Assisting with serious complaints
      协助解决严重投诉问题
·        Supervise cashiering activities during shift including:
·        在当班期间监督收银活动，包括：
o    Cash handling and banking procedure
      现金处理和银行业务程序
o    Dealing with irregular payments
      处理非法支付情况
o    Instructing staff in credit policies and facilities
      就信用政策和设备对员工进行指导
o    Instructing staff in cash security procedures
      就现金安全程序对员工进行指导
o    Carry out debtor control
      实施应收帐款控制
o    Prepare reports
      准备财务报告
o    Supervise the cashiering system
      对收银系统实施监管
Requirements 职位要求
·  1 years captain experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  
 拥有1年前厅或宾客服务工作领班经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Proficient in the use of Microsoft Office and Front Office System
  熟练使用微软办公软件和前台系统
· Problem solving and organizational abilities
  具有解决问题和组织能力

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.
此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。