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Responsibilities 工作职责
· Supervise and inspect the work of assigned room attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
监督和检查分配给客房服务生的工作,按酒店和公司业务目标确保符合产品的质量标准,为酒店客人提供卓越的服务。
· Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行:
- Bed service
铺床服务
- Bathroom service
卫生间服务
- Valet service
洗衣服务
- Cleaning service
清洁服务
- Linen maintenance
布巾维护
· Recommended changes to these standards and training needs on an ongoing basis.
就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作,以确保交接班过程的有效进行 。
· Perform Room inspections
检查客房
· Prioritise arrival rooms
排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。
· Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型,设计和设施的全面知识。
Requirements 职位要求
· 2 years housekeeping experience and at last 1 year captain experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
最好拥有在相似规模酒店2年客房工作经验,以及至少一年领班经验,包括管理经验或培
训经验。
· High School or Diploma in Hotel Administration, Hotel Management or equivalent
高中或酒店行政管理,酒店管理或相当的大专学历。
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
此职位描述所陈述的只是该项工作的核心内容和主要层面,并非所有职责或资历要求。
Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设,洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎,有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建,秀美的湖光景色映收眼底,398间高品质客房,各色餐厅,以及现代化高端设施的会议厅,距离机场10分钟的车程,是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观,毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端,让您融入团队并获得成长的空间,同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训,为您打造一个‘尽炫自我’的舞台。