招聘Concierge Supervisor/Captain礼宾部主管/领班_毕节金海湖皇冠假日酒店招聘信息-最佳东方

Responsibilities岗位职责

Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests

负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人的钥匙、信件、留言、电报和包裹等。

Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

协调客人的需求，要求和问询以确保提供卓越和超值的服务。

Conduct effective shift briefings to ensure hotel activities and operational requirements are known

进行有效的交接班说明工作，以明确酒店活动和运营要求

Maintain detailed knowledge of the activities of the day and alert to any potential problems

详细了解当日活动情况并留意各种潜在问题

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息

Consult Log Book for information/request left by outgoing shift

查阅交班人员的工作日志，寻找相关信息和要求

Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、包裹的邮资和货运进行管理

Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

依照酒店政策，替外出的客人接听电话和留言

Record incoming registered mail, telegram, parcel, telex in appropriate file

在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录

Night staff check mail, message of expected guests against the system/computer and expected arrivals

夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收

Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日

Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

Requirements职位要求

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

1 years experience in concierge or related discipline or an equivalent combination of education and experience.

拥有1年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

具有良好写作技能

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Problem solving, organizational and training abilities

具有解决问题，组织和培训能力

The statements in this job description are intended to describe the essential nature and level of work being performed,They are not intended to be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该工作的核心内容和主要层面，并非所有职责或资历要求。

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。