招聘Chief Concierge 礼宾司_毕节金海湖皇冠假日酒店招聘信息-最佳东方

Responsibilities岗位职责

Oversees and directs all aspects of the Bell service operations

监督和指导行李服务的各方面工作。

Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.

领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。

Supervise and direct Bell Desk activities and Bell Staff

对行李服务台的活动和行李服务人员实施监督和指导。

Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail

负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。

Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

确保大厅始终保持整洁，烟灰缸始终干净。

Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management

在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。

Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times

负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。

Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。

Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.

处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。

Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

Requirements职位要求

Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历。

2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.

拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景。

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Good writing skills

具有良好写作技能

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Problem solving, motivating, organizational and training abilities

具有解决问题，推理，号召，组织和培训能力

The statements in this job description are intended to describe the essential nature and level of work being performed . They are not intended to be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该工作的核心内容和主要层面，并非所有职责或资历要求

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。