工作职责:
1. 负责客房的日常运营与现场管理,包括人员调度、服务监督及客户问题协调处理;
2. 执行酒店客房部标准操作流程及相关管理制度,落实安全巡查、环境卫生、设施设备报修等基础保障工作;
3. 协助开展客人沟通与服务支持,及时反馈客房动态与现场异常情况;
4. 配合完成推广活动执行、客流引导及突发事件初步应对等现场协作任务。
任职资格:
1. 高中及以上学历,具备1年及以上客房一线管理相关工作经验;
2. 具备良好的沟通协调能力、服务意识和责任心,能适应客房部高强度工作安排;
3. 熟悉基础办公软件操作,具备基本的数据记录与信息反馈能力;
4. 身体健康,无法律法规禁止从事该岗位的情形,符合岗位实际履职需要。
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GCH Introduction 集团介绍 Greater China Hospitality (H.K.) Limited is a full-service branded hospitality services company that provides world-class hotel management, design and technical services consultation. GCH currently owns the brand development rights and operates two major brands in the Greater China region:Wyndham Grand Plaza Royale and Howard Johnson.大中華酒店(香港)有限公司是一家全方位的品牌酒店服务公司,提供世界一流设计与技术服务咨询。大中華酒店(香港)有限公司在大中华地区拓展及管理两大品牌:温德姆至尊豪廷与豪生。 Howard Johnson entered the China market in 1999 and has been expanding ever since. Nearly 85 premier international-standard Howard Johnson hotels can be found in about 58 cities all around China so far. Our sustained growth in mainland China is attributed to a combination of market conditions and opportunities, our well-known brand, the quality of our hotels' facilities, our total quality management systems, and our world-class service standards. Howard Johnson offers unique and memorable hotel stay experiences for each guest at each brand tier in each hotel.豪生酒店自1999年进入到中国市场后历经飞速的发展壮大。截止目前我们已开业近85家国际品质标准的豪生酒店,遍布中国近58个城市。我们在中国大陆快速有序的成长,源于市场条件与机会、知名品牌、优质的酒店设施、全面质量管理体系,以及我们的国际水准服务。豪生为每一位宾客,在每一家品牌酒店,提供独特且难忘的住宿体验。 Hotel Introduction 酒店介绍 HowardJohnson ZhiYue Hotel Gui’an was built by Gui'an New District Real Estate Investment Co., Ltd.A high-end foreign-related hotel that is managed by Greater China Hospitality (H.K.), integrating conference, vacation and business.Hotel Address: Our hotel is located at the intersection of Jinma Avenue and Tianhetan Avenue in Gui'an New District with convenient transportation.Hotel size:We has a total construction area of 20,000 square meters, with 209 deluxe rooms and various restaurants.贵安置悦豪生酒店是由贵安新区置业投资有限公司出资修建,委托大中華酒店(香港)有限公司管理的一家集商务、会议,度假为一体的高档涉外酒店。酒店地址:酒店位于贵安新区金马大道和天河潭大道交汇处,周边交通便利。酒店规模:酒店总建筑面积为2万平方米,拥有豪华客房209间及各类餐厅。