【岗位职责】
1、负责前台日常接待工作,包括客人入住、退房手续办理及问询解答,确保服务流程高效顺畅;
2、监督前台员工的工作表现,提供必要的培训和指导,提升团队整体服务水平;
3、处理客人投诉及突发事件,及时协调解决,确保客人满意度;
4、核对并管理前台账目及交接记录,确保财务数据的准确性和完整性;
5、协助上级制定前台服务标准及操作流程,并监督执行;
6、维护前台区域的环境整洁与秩序,确保符合酒店服务标准;
7、协调与其他部门(如客房部、餐饮部等)的沟通协作,保障酒店运营顺畅。
【岗位要求】
1、具备良好的服务意识和沟通能力,能够灵活应对各类客人需求;
2、有团队管理经验者优先,能够有效带领前台团队完成工作任务;
3、工作细致认真,具备较强的责任心和抗压能力;
4、熟练使用酒店管理系统及办公软件(如Opera、Excel等);
5、能适应倒班工作制(含夜班),服从工作安排;
6、形象端正,举止得体,符合酒店行业职业要求。
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GCH Introduction 集团介绍 Greater China Hospitality (H.K.) Limited is a full-service branded hospitality services company that provides world-class hotel management, design and technical services consultation. GCH currently owns the brand development rights and operates two major brands in the Greater China region:Wyndham Grand Plaza Royale and Howard Johnson.大中華酒店(香港)有限公司是一家全方位的品牌酒店服务公司,提供世界一流设计与技术服务咨询。大中華酒店(香港)有限公司在大中华地区拓展及管理两大品牌:温德姆至尊豪廷与豪生。 Howard Johnson entered the China market in 1999 and has been expanding ever since. Nearly 85 premier international-standard Howard Johnson hotels can be found in about 58 cities all around China so far. Our sustained growth in mainland China is attributed to a combination of market conditions and opportunities, our well-known brand, the quality of our hotels' facilities, our total quality management systems, and our world-class service standards. Howard Johnson offers unique and memorable hotel stay experiences for each guest at each brand tier in each hotel.豪生酒店自1999年进入到中国市场后历经飞速的发展壮大。截止目前我们已开业近85家国际品质标准的豪生酒店,遍布中国近58个城市。我们在中国大陆快速有序的成长,源于市场条件与机会、知名品牌、优质的酒店设施、全面质量管理体系,以及我们的国际水准服务。豪生为每一位宾客,在每一家品牌酒店,提供独特且难忘的住宿体验。 Hotel Introduction 酒店介绍 HowardJohnson ZhiYue Hotel Gui’an was built by Gui'an New District Real Estate Investment Co., Ltd.A high-end foreign-related hotel that is managed by Greater China Hospitality (H.K.), integrating conference, vacation and business.Hotel Address: Our hotel is located at the intersection of Jinma Avenue and Tianhetan Avenue in Gui'an New District with convenient transportation.Hotel size:We has a total construction area of 20,000 square meters, with 209 deluxe rooms and various restaurants.贵安置悦豪生酒店是由贵安新区置业投资有限公司出资修建,委托大中華酒店(香港)有限公司管理的一家集商务、会议,度假为一体的高档涉外酒店。酒店地址:酒店位于贵安新区金马大道和天河潭大道交汇处,周边交通便利。酒店规模:酒店总建筑面积为2万平方米,拥有豪华客房209间及各类餐厅。