岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力较好的经济效益;
4、熟练总台各项专业业务和技能,做好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、大专以上文化程度;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务流程。
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GCH Introduction 集团介绍 Greater China Hospitality (H.K.) Limited is a full-service branded hospitality services company that provides world-class hotel management, design and technical services consultation. GCH currently owns the brand development rights and operates two major brands in the Greater China region:Wyndham Grand Plaza Royale and Howard Johnson.大中華酒店(香港)有限公司是一家全方位的品牌酒店服务公司,提供世界一流设计与技术服务咨询。大中華酒店(香港)有限公司在大中华地区拓展及管理两大品牌:温德姆至尊豪廷与豪生。 Howard Johnson entered the China market in 1999 and has been expanding ever since. Nearly 85 premier international-standard Howard Johnson hotels can be found in about 58 cities all around China so far. Our sustained growth in mainland China is attributed to a combination of market conditions and opportunities, our well-known brand, the quality of our hotels' facilities, our total quality management systems, and our world-class service standards. Howard Johnson offers unique and memorable hotel stay experiences for each guest at each brand tier in each hotel.豪生酒店自1999年进入到中国市场后历经飞速的发展壮大。截止目前我们已开业近85家国际品质标准的豪生酒店,遍布中国近58个城市。我们在中国大陆快速有序的成长,源于市场条件与机会、知名品牌、优质的酒店设施、全面质量管理体系,以及我们的国际水准服务。豪生为每一位宾客,在每一家品牌酒店,提供独特且难忘的住宿体验。 Hotel Introduction 酒店介绍 HowardJohnson ZhiYue Hotel Gui’an was built by Gui'an New District Real Estate Investment Co., Ltd.A high-end foreign-related hotel that is managed by Greater China Hospitality (H.K.), integrating conference, vacation and business.Hotel Address: Our hotel is located at the intersection of Jinma Avenue and Tianhetan Avenue in Gui'an New District with convenient transportation.Hotel size:We has a total construction area of 20,000 square meters, with 209 deluxe rooms and various restaurants.贵安置悦豪生酒店是由贵安新区置业投资有限公司出资修建,委托大中華酒店(香港)有限公司管理的一家集商务、会议,度假为一体的高档涉外酒店。酒店地址:酒店位于贵安新区金马大道和天河潭大道交汇处,周边交通便利。酒店规模:酒店总建筑面积为2万平方米,拥有豪华客房209间及各类餐厅。