宾客体验经理 Guest Experience Manager
6千-8千
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发布于 2021-06-30
宾客体验经理 Guest Experience Manager
6千-8千
苏州 | 3年以上 | 大专 | 招1人
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职位描述

Leads and supports all Guest Experience initiatives at the property.

领导及支持酒店所有客户体验方案及措施。

Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders (at a minimum once a week).

每天回顾宾客之声上的表现以及客人的反馈意见,定期识别评论趋势并分析出需要改进的地方,与相关负责人分享跟进(至少每周一次)。

Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.

直接与客人沟通以获得客人的直接反馈,并寻找更多新的途径来获取在店客人的反馈。

Reviews and communicates best practices implemented in other hotels in the network, follow-up on implementation at the property when relevant.

回顾及分享集团中其他酒店的最佳操作,在本酒店中借鉴执行并跟进。

Works directly with the Front Office operations to ensure a seamless experience for all guests, including LCAH/VIP.

确保与前厅各运营部门一起,为包括雅高乐雅会会员和贵宾在内的所有宾客提供完美的入住体验。

Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.

为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。

Provides guidance and motivation to the Guest Relation Team. Establishes and communicates on a daily basis with the team. A strong commitment to Colleague Satisfaction.

指引并激励宾客关系团队,与团队建立实时的沟通,并且对人才满意度负责。

Coordinate, communicate and get buy-in from the different stakeholders at various levels.

协调、沟通和获得酒店不同级别的相关人员的支持。 

其他要求
语言能力:英语-良好
计算机能力:熟练
年龄要求:25-40岁
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公司地址
江苏省苏州市太仓市书院路188号
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职位联系人
Chris Guo
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
Pullman Suzhou Taicang Huafa is a high-end business hotel invested and constructed by Huafa Group and managed by French AccorHotels Group. The hotel is located in Taicang Science and Education New City. The transportation is convenient, one hour's drive can reach Shanghai Hongqiao Airport and Hongqiao Railway Station. 247 modern and comfortable rooms and suites with smart and interesting design. The hotel has 5 restaurants and bars with different styles such as all-day dining restaurant and Chinese restaurant, two 800-square-meter independent grand banquet halls and 7 multi-functional conference rooms, all equipped with advanced and complete conference audio-visual equipment. Gym, spa and indoor heated swimming pool are all available. At the same time, the unique design concept of the Pullman brand of Accor Group is integrated into every touch point of the hotel. Such as: Pullman interactive space, artist playground, meeting fun design, etc. Our world is your playground! 苏州太仓华发铂尔曼酒店是由华发集团投资建造,委托法国雅高酒店集团管理的高端商务酒店。酒店位于太仓科教新城,地理位置优越,毗邻华发商圈,坐拥天镜湖绝佳视野。交通便利,一小时车程可达上海虹桥机场及虹桥火车站。247间现代舒适的客房及套房,设计灵巧有趣。酒店拥有全日餐厅,中餐厅等5个风格迥异的餐厅及酒吧,两个800平方米独立大宴会厅及7个多功能会议室,均配有先进完善的会议视听设备。健身房,水疗中心及室内恒温游泳池一应俱全。同时,雅高集团铂尔曼品牌独有的设计理念融入在酒店每个接触点。如:铂尔曼交互空间,艺术家游乐场,会议享趣设计等。我们的世界就是您的游乐场! 
江苏省苏州市太仓市书院路188号
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