前台主管 Reception Supervisor
4.5千-5千
投递简历
发布于 12-03
前台主管 Reception Supervisor
4.5千-5千
苏州-太仓 | 2年以上 | 大专 | 招2人
投递简历
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职位描述

Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.

协调所有入住和离店的办理,关注客人等房时间,保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。

Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

礼貌且高效地处理客人及人才的要求,遇到投诉或问题,如不能马上找到解决办法,要向上级报告。

Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。

Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.

确保整个前厅部及其周边区域,包括大堂、礼宾部和前台区域,从始至终干净整洁。

Full utilization of all kinds of systems to embrace guest experience.

充分利用各类酒店管理系统和软件以提高宾客体验。

Guide and encourage the Front Desk Team to be improve the service attitude and efficient to maximize productivity.

引导和激励人才工作态度和效率,将人才的生产力最良化。

Attend any courses Management may deem beneficial.

参与任何管理层认为有益于工作的培训。


其他要求
语言能力:英语-良好
计算机能力:良好
年龄要求:20-45岁
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公司地址
江苏省苏州市太仓市书院路188号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
Pullman Suzhou Taicang Huafa is a high-end business hotel invested and constructed by Huafa Group and managed by French AccorHotels Group. The hotel is located in Taicang Science and Education New City. The transportation is convenient, one hour's drive can reach Shanghai Hongqiao Airport and Hongqiao Railway Station. 247 modern and comfortable rooms and suites with smart and interesting design. The hotel has 5 restaurants and bars with different styles such as all-day dining restaurant and Chinese restaurant, two 800-square-meter independent grand banquet halls and 7 multi-functional conference rooms, all equipped with advanced and complete conference audio-visual equipment. Gym, spa and indoor heated swimming pool are all available. At the same time, the unique design concept of the Pullman brand of Accor Group is integrated into every touch point of the hotel. Such as: Pullman interactive space, artist playground, meeting fun design, etc. Our world is your playground! 苏州太仓华发铂尔曼酒店是由华发集团投资建造,委托法国雅高酒店集团管理的高端商务酒店。酒店位于太仓科教新城,地理位置优越,毗邻华发商圈,坐拥天镜湖绝佳视野。交通便利,一小时车程可达上海虹桥机场及虹桥火车站。247间现代舒适的客房及套房,设计灵巧有趣。酒店拥有全日餐厅,中餐厅等5个风格迥异的餐厅及酒吧,两个800平方米独立大宴会厅及7个多功能会议室,均配有先进完善的会议视听设备。健身房,水疗中心及室内恒温游泳池一应俱全。同时,雅高集团铂尔曼品牌独有的设计理念融入在酒店每个接触点。如:铂尔曼交互空间,艺术家游乐场,会议享趣设计等。我们的世界就是您的游乐场! 
江苏省苏州市太仓市书院路188号
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