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Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告
Deliver all guests’ messages, mail and fax are handled and distributed properly.
正确处理所有客人的留言、邮件及传真。
Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries.
完全理解和掌握酒店所提供的所有服务以便回复客人的任何问询。
Comply with Service Center Policies and Procedures are adhered.
遵守总机各项政策与程序。
Be familiar with System, be able to use the system to assign guest requires to related department expertly.
掌握系统，有能力熟练地使用系统安排住店客人的各种需求给相应部门跟进完成。
Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.
保证酒店内所有客人需求都能被有效并及时的处理和传达。
Maintains information security standards compliance of Service Center at 100%.
确保所有信息安全标准都被百分之百的执行。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
语言能力：英语-良好计算机能力：良好年龄要求：20-45岁 
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江苏省苏州市太仓市书院路188号 
酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
Pullman Suzhou Taicang Huafa is a high-end business hotel invested and constructed by Huafa Group and managed by French AccorHotels Group. The hotel is located in Taicang Science and Education New City. The transportation is convenient, one hour's drive can reach Shanghai Hongqiao Airport and Hongqiao Railway Station. 247 modern and comfortable rooms and suites with smart and interesting design. The hotel has 5 restaurants and bars with different styles such as all-day dining restaurant and Chinese restaurant, two 800-square-meter independent grand banquet halls and 7 multi-functional conference rooms, all equipped with advanced and complete conference audio-visual equipment. Gym, spa and indoor heated swimming pool are all available. At the same time, the unique design concept of the Pullman brand of Accor Group is integrated into every touch point of the hotel. Such as: Pullman interactive space, artist playground, meeting fun design, etc. Our world is your playground! 苏州太仓华发铂尔曼酒店是由华发集团投资建造，委托法国雅高酒店集团管理的高端商务酒店。酒店位于太仓科教新城，地理位置优越，毗邻华发商圈，坐拥天镜湖绝佳视野。交通便利，一小时车程可达上海虹桥机场及虹桥火车站。247间现代舒适的客房及套房，设计灵巧有趣。酒店拥有全日餐厅，中餐厅等5个风格迥异的餐厅及酒吧，两个800平方米独立大宴会厅及7个多功能会议室，均配有先进完善的会议视听设备。健身房，水疗中心及室内恒温游泳池一应俱全。同时，雅高集团铂尔曼品牌独有的设计理念融入在酒店每个接触点。如：铂尔曼交互空间，艺术家游乐场，会议享趣设计等。我们的世界就是您的游乐场！
