招聘前厅主管_苏州太湖三德诺富特大酒店招聘信息-最佳东方

岗位职责
1.健全各种问讯资料。
2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。
3.处理总台工作中的差错，处理宾客有关投诉。
4.负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。
5.检查每日的报表是否有误，并及时纠正。
6.建立体质良好的宾客关系，努力增加客房销售。

岗位要求
1.大专以上学历，有同岗位工作经验3年以上。
2.有良好的团队领导精神及执行力。工作认真负责，作风正派。
3.熟练掌握前厅部工作的各个环节和程序。
4.身体健康，品貌端正，气质高雅。
5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

雅高酒店集团的创始品牌(成立于1967年),国际四星级的中高端品牌，400多家酒店及度假酒店遍布61个国家。客户包括休闲与商务旅行者。诺富特致力于打造现代轻松生活方式的全方位服务酒店品牌。苏州太湖诺富特酒店坐落于风景秀丽的太湖之滨。酒店位置得天独厚，畅享万亩水域湖光山色，饱览“上有天堂下有苏杭”吴韵风情。228间雅致客房色彩明快、设施丰富，部分房间更可凭栏远眺太湖美景；近1000平米会议空间满足多种会议需求；中餐厅、全日餐厅、大堂吧及亲水平台休闲茶吧令您悠享旅途“漫”时光！室内泳池、户外温泉、户外拓展、儿童游戏中心、农业观赏及采摘、户外婚礼草坪及环抱式演讲广场，丰富的综合配套设施完美诠释“雅高 Feel Welcome”“还是诺富特更称心”。The original brand of the Accor hotel group (founded in 1967) is an international four star high-end brand, with more than 400 hotels and resorts in 61 countries. Customers include leisure and business travelers.Novotel is committed to building a modern and relaxed lifestyle full service hotel brand.Novotel, Taihu, Suzhou, is located on the scenic shore of Taihu. The location of the hotel is unique, enjoying a vast amount of water and lakes. 228 elegant rooms are colorful and rich in facilities. Some rooms can be overlooked in Taihu. Nearly 1000 square meters meeting space meets a variety of meeting needs; Chinese restaurant, full day restaurant, lobby bar and hydrophilic platform leisure tea make you enjoy the "long" time of the journey!Indoor swimming pool, outdoor hot spring, outdoor expansion, children's game center, agricultural ornamental and picking, outdoor wedding lawn and embracing speech square, the rich comprehensive supporting facilities to perfect the interpretation of "Ya Gao Feel Welcome"