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Process all guest check-ins according to established hotel requirements:
根据酒店的政策和程序为所有客人办理入住
· Confirm reservation in system and review all noted information.
在系统里确认所有预定信息
· Maintain guests’ profile.
维护客人的客史档案
· Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities.
协调重要客人的预抵情况并安排专人指引及礼遇派送
· Extend every effort to obtain satisfactory alternative accommodations for guests with reservations for "walk-out" guest. Follow established procedures for "walk-out" guests.
对于已有预订的客人但酒店已没房时,尽最大的努力帮客人预订其他酒店。对于没有预订的客人,在满房时按已建立的程序操作
· Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
根据酒店程序处理客人投诉,确保客人满意
· Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
及时记录客人所有需求,投诉和问题并通知相关部门和人员解决。遵循20分钟内解决并让客人满意的原则
· Present folio to guest and resolve any disputed charges.
为客人准备账单并解决有争议的费用
· Settle guest accounts following Accounting procedures.
根据酒店程序为客人结账
· Retrieve guest room key from guest.
读取客人房卡
· Request guest comments on their stay.
询问客人住店感受
· Process express check-outs throughout the shift.
办理快速退房
长沙温德姆酒店是湖南西雅酒店管理有限公司旗下投资的第三家酒店,也是第一家有着美国温德姆酒店集团血统的高端品牌酒店。 酒店地理位置绝佳,占据长沙市雨花区湘府中路核心地段,与德思勤城市广场并肩耸立,辐射红星商圈,毗邻长沙汽车南站和长沙高铁南站,距离长沙黄花机场28公里车程。 酒店专为贴合中国旅者的生活方式而打造,借鉴了时尚主义设计理念,把极具现代新颖风格及简约流畅线条融入建筑和室内设计当中。拥有280间智能化的轻奢舒适客房,中餐厅及特色包厢以新派粤菜为主同时结合长沙本土风味菜肴,融入主厨创新灵感,制作出令您味蕾大开的美味享受,全日制西餐厅环境整洁高雅,全开放式厨房每天为您提供早中晚自助餐。宴会会议场地共占地3500㎡,其中无柱宴大会配搭各式会议室可满足不同规模的宴会及会议需求,室内恒温泳池、健身房、瑜伽室、地下停车场等配套设施一应俱全。