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1.Maintain the highest standard of guest service and satisfaction. 保持最高的服务水准以赢得客人最大的满意
2.Deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
负责处理客人的问题和投诉。在处理这些情况的时候,值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
3.Responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to Swissotel.
值班经理要负责贵宾的迎接和引领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
4.To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
5.To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
6.To ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
负责监督接待员、收银员及时准确地完成本职的日常工作。
Xiangtan, a 30-minute drive from Changsha city center and attached to Jiuhua Hi-tech zone. Project located in the core area of Greater Changsha Metropolitan Region, also known as Changsha-Zhuzhou-Xiangtan City Cluster only 3km away from Xiangtan North High-speed Train Station and 30-minute drive from Changsha Airport (35kms). Positioned as an urban resort hotel given its location close to the famous tourism spot "Dawang Mountain" where the entire area is built as a leisure driven designation. Featuring 349 spacious rooms & suites, 3 restaurants, 1 lobby lounge and 1 bar, 1 Ballroom-1780sqm with 8 function rooms, Gym, and indoor swimming pool, scheduled to be opened at the end of 2018.湘潭金奥瑞士酒店位于大长沙核心商业区中,也被称为长株潭城市商业群,酒店靠近湘潭九华经济开发区,离长沙市中心仅30分钟的车程,离湘潭北站仅3公里的路程,到长沙黄花机场也只有35公里。酒店定位为城市度假酒店,靠近著名的长沙大王山旅游度假区,酒店周边整个区域将来会打造成休闲旅游度假目的地。酒店总计房间和套房数349间,3个餐厅,1个大堂吧和1个酒吧,1个1780平米的大型宴会厅和8个多功能厅,1个健身中心和1个室内游泳池,酒店计划于2018年年底开业。