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1.To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
2.To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
3.Monitor executive floor agent personnel to ensure maximum guest satisfaction through personal recognition to all (LOYLATY PROGRAM) members, VIPs and repeat guests, and prompt cordial attention from arrival through departure
通过对员工业绩的认可,提升员工工作热情,监督客服关系员工工作,在客人到达至离开酒店期间,为客人提供个性化服务,尽量让客人满意。
4.Monitor executive floor agent personnel to ensure (Loyalty Program) members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督行政楼层接待员工作,确保(忠实会员)贵宾能获得最大利益,回头客及重要客人都能受到特别的关注。
5.Greet VIP / (LOYLATY PROGRAM) / repeat guests personally
迎接重要客人,(忠实会员)贵宾及回头客。
6.Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,在必要时为客人提供咨询,跟踪错误行为。
7.Fluent English and good appearance
英语熟练,外在形象良好
Xiangtan, a 30-minute drive from Changsha city center and attached to Jiuhua Hi-tech zone. Project located in the core area of Greater Changsha Metropolitan Region, also known as Changsha-Zhuzhou-Xiangtan City Cluster only 3km away from Xiangtan North High-speed Train Station and 30-minute drive from Changsha Airport (35kms). Positioned as an urban resort hotel given its location close to the famous tourism spot "Dawang Mountain" where the entire area is built as a leisure driven designation. Featuring 349 spacious rooms & suites, 3 restaurants, 1 lobby lounge and 1 bar, 1 Ballroom-1780sqm with 8 function rooms, Gym, and indoor swimming pool, scheduled to be opened at the end of 2018.湘潭金奥瑞士酒店位于大长沙核心商业区中,也被称为长株潭城市商业群,酒店靠近湘潭九华经济开发区,离长沙市中心仅30分钟的车程,离湘潭北站仅3公里的路程,到长沙黄花机场也只有35公里。酒店定位为城市度假酒店,靠近著名的长沙大王山旅游度假区,酒店周边整个区域将来会打造成休闲旅游度假目的地。酒店总计房间和套房数349间,3个餐厅,1个大堂吧和1个酒吧,1个1780平米的大型宴会厅和8个多功能厅,1个健身中心和1个室内游泳池,酒店计划于2018年年底开业。