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1.The Guest Relation Officer is responsible for Welcoming and escorting VIP guests and ensuring their stays are comfortable
热忱欢迎引领贵宾,并且使其在入住期间感到满意舒适
2.To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
3.To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
4.Monitoring and looking after the Medallia Guest Online Questionnaire (overall scores, reply back to guests who participated on the survey, distribute guest comments to concerned department.
照看所有参加问卷调查栏目的客人,并且回信给那些已经提交问卷的客人,把客人所带来的信息反馈给相关部门。
5.Acting as the center for Guest inquiries, complaints, and any assistance required
回答并且处理相关的投诉和帮助。
6.To be thoroughly conversant with the OPERA system at the Front Office
精通Opera前台操作系统。
7.Good sense of service ,good English skill and appearance.
具备良好的服务意识,英语良好,外在形象佳
Xiangtan, a 30-minute drive from Changsha city center and attached to Jiuhua Hi-tech zone. Project located in the core area of Greater Changsha Metropolitan Region, also known as Changsha-Zhuzhou-Xiangtan City Cluster only 3km away from Xiangtan North High-speed Train Station and 30-minute drive from Changsha Airport (35kms). Positioned as an urban resort hotel given its location close to the famous tourism spot "Dawang Mountain" where the entire area is built as a leisure driven designation. Featuring 349 spacious rooms & suites, 3 restaurants, 1 lobby lounge and 1 bar, 1 Ballroom-1780sqm with 8 function rooms, Gym, and indoor swimming pool, scheduled to be opened at the end of 2018.湘潭金奥瑞士酒店位于大长沙核心商业区中,也被称为长株潭城市商业群,酒店靠近湘潭九华经济开发区,离长沙市中心仅30分钟的车程,离湘潭北站仅3公里的路程,到长沙黄花机场也只有35公里。酒店定位为城市度假酒店,靠近著名的长沙大王山旅游度假区,酒店周边整个区域将来会打造成休闲旅游度假目的地。酒店总计房间和套房数349间,3个餐厅,1个大堂吧和1个酒吧,1个1780平米的大型宴会厅和8个多功能厅,1个健身中心和1个室内游泳池,酒店计划于2018年年底开业。