JOB PURPOSE
Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
To ensure that the attraction is presented and maintained to corporate acceptable standards in all areas at all times.
Act as a Duty Manager as and when business needs dictate, by overseeing and co-ordinating the smooth day to day running of the attraction; to ensure that the presentation of the site meets the quality standards set and that the entertainment provided is of a high quality. Take ownership of any obstacles to the smooth running of the building and follow through to resolution.
Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximisation of profit at all times.
Oversee the performance and duties of cashiers and the treasury function. Ensure the secure management of all monies and other payment methods. Report on any discrepancies, carrying out audits on a timely basis
To assume responsibilities of the General Manager in his/her absence, liaising with Senior Management when appropriate.
To assure visitors and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
To maintain HR files holding contracts, ID’s, training documents and personnel documents up to date.
APPLIED KNOWLEDGE & SPECIALIST SKILLS
Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.
Arrange staffing levels and rotas to cover the needs of the business with budget guidelines.
Capability and sense to take decisions on the spot which may influence daily operations.
Requires no formal qualifications, however role requires previous significant operational experience in order to manage the day to day operational complexities within the attraction.
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我们隶属于默林娱乐集团(Merlin Entertainments Group):为英国当地知名的优质家庭娱乐景点营运公司,目前亦是全球第二大的旅游景点营运公司。默林娱乐集团致力透过鲜明独特的国际品牌形象,及其充满热诚的工作队伍,为来自世界各地旅客提供最难忘的旅游体验。默林娱乐集团成立于1999年,之后于2005年收购乐高公园(LEGOLAND Park),2006年收购卡斯德尔诺游乐园(Gardaland),2007年收购杜莎集团(Tussauds Group),三年内营业规模扩大10倍。截至2008年底,默林娱乐集团将於欧洲、北美洲及亚洲等地共21个国家经营94个旅游景点、7家酒店,2个度假村,并有13,000名员工。默林娱乐集团的规模超越环球片场,仅次於迪士尼,是世界第二大,拥有众多旅游设施的集团。集团旗下拥有LEGOLAND、杜莎夫人蜡像馆(MadameTussauds)、伦敦眼(The London Eye)、SEA LIFE、Gardaland 及伦敦地牢(Dungeons)。同时,集团亦经营独特、创新并具增长潜力的英国本土景点,包括:Alton Towers、Thorpe Park、Warwick Castle、Heide Park 及ChessingtonWorld of Adventures 等。