岗位职责/职位描述
岗位职责
1、与销售团队核对团队用房及名单
2、熟知并掌握酒店的各项服务设施及服务项目
3、督导预定处日常工作,编制预定处人员轮值表
4、及时编制和更新酒店订房记录,协助前厅部经理定期编制房间出租预测计划
5、掌握关于酒店住房的术语如房价,房态,酒店设施等相关知识
6、通过合适的途径, 向客人提供优质服务和最新, 最准确的信息
7、审核所有受到的订房要求,亲自处理需要特别安排的订房事宜
8、制定预定处培训计划,并对员工进行培训
岗位要求
1、全日制大专(含)以上学历,做一休一班次。
2、普通话清晰流利,英语能进行简单沟通交流、3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化
4、具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标
5、能够督导团队成员的预订工作,指导下级提高电话销售能力
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上海北虹桥绿地铂骊酒店是坐落在嘉定普陀二区交界处唯一全服务豪华型酒店。 酒店靠近虹桥交通枢纽, 联通临空经济园区,连接地铁13号线及西郊慧创园区,得天独厚的地理优势使其成为商旅出行的不二之选。The Qube Hotel Shanghai NorthHongqiao is the only full service hotel junction on putuo and Jiading District. The hotel is in the neighbor of Hongqiao transportation Linkong Economy zone, five minutes walking distance to Huichuang International Zone and line13#, the outstanding advantages of location makes it one of the best choices of business travel destinations.作为绿地自营铂骊品牌产品,拥有228间豪华舒适的客房与套房,客房内精致的家具充分体现出本地的设计风格和时代特色。酒店拥有550平米的多功能大宴会厅以及各种中小型会议室5个,可满足不同规模的活动需求。As owner QUBE brand by Greenland, hotel has 228 luxury guest rooms and suites that elegantly furnished with local designs and contemporary fittings, Bring everyone together in our ten meeting rooms, offering up to 550 square meters of function space. Our attentive event team will help you plan an event that is tailored to your needs.连通购物休闲区,为客人在活动之余提供休闲娱乐的便捷选择。Conveniently located near shopping and leisure venues, the hotel offers an easy starting point to enjoy your spare time after events.