1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.

2.以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

3.根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

4.向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.

5.在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.

6.计算账单费用并收取客人支付。
Computes bill and accepts payment

7.按要求执行收银员职能。
Performs the function of cashier as required.

8.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives

    北京东直门国际公寓有限公司（东湖别墅）系中外合资企业，经营出租花园别墅、写字楼、高层公寓，配套设施有俱乐部，中西餐厅、康乐中心、商场等。
    东湖别墅采用中国典型的苏州园林建筑艺术风格建造，有亭台楼阁、绿荫湖水、中心园林。其幽雅的环境，现代化的设施，先进的物业管理及优质的服务成为在京外国客人最理想的居住、办公、娱乐和社会交往场所，在中外享有盛誉。
    东湖别墅自89年开业以来，综合出租率年平均在90％以上，连续多年被评为北京市优秀外商投资企业。