Job Level 岗位级别：Line Colleague 基层员工
Report To 汇报给：HSKP Manager 客房经理
Position Overview 岗位概述：
Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.  
协助客房管理人员管理日常活动。作为联络人协调客房部、工程部、前台和洗衣房的工作

The Role 岗位职责：
Familiar with hotel's policies and responsible for all the admin work in HSKP department
熟悉酒店的各项政策，协助客房部所有的文职工作。

Be responsible for the room key distribution and reclaim.
负责客房工作钥匙的发放、收回等管理工作。

Check the room status and ensure that all the room status is correct and kept up with the record in FO.
核对房态，保证客房状态记录准确，并与前厅部的客房状态保持一致。

Collect all the notice and report related to HSKP department and verify the information if there is anything unclear; pass the information to related colleagues in time
对有关方面的通知、报告要及时整理，有不明之处要立即核实，并通知到有关人员。

Familiar with the hotel occupancy, all the VIP information as well as check-in & out guest lists; inform related colleagues to prepare the room accordingly
 熟悉客情，熟记当日进店、离店团队及贵宾的抵离时间和接待要求、规格，并督促有关人员提前准备

Responsible for passing the information of VIP rooms, CARE rooms as well as occupancy to Executive Housekeeper and other related colleagues
负责将当日的贵宾房、待修房及其它客情资料整理后交给客房部行政管家及其他相关人员。    

Inform Engineering department if there is any maintenance requests; hand submit maintenance application form to Engineering and follow up the maintenance process
及时将客房维修要求通知到工程部，并传递维修单，督促其尽快解决

Responsible for the management of Lost & Found items.
接收、登记、保管、处理酒店范围内的遗留物品，登记造册，统一保管。

Responsible for the housekeeping department attendance record.
负责客房部员工的考勤记录。

Responsible for issuing and reclaim of all the HSKP items.
负责客房部借用物品的发放、回收以及保管

Check with Engineering about the room maintenance process and keep Assist HSKP Manager updates.
每日与工程部核对维修情况，并汇总上报客房副经理

Finish other works assigned by HSKP leaders.
完成上级安排的其它各项工作

Talent Profile 能力&技能需求
Service-oriented with good communication skills
良好的沟通及人际交往能力，有服务意识
Basic computer skills 基本的计算机操作技能

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