招聘Front Desk Supervisor 前台主管_常州金坛万豪&万枫酒店招聘信息-最佳东方

· Review arrivalinformation on a daily basis; VIP, Regular guest, Groups, special requests,etc. Follow up with Housekeeping，Room Service and other concerned departments.

上岗前查看当天抵店客人信息，包括贵宾，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门。

· Responsible forcorrect registration procedure; registration card, room allocation, creditpolicy, etc.

负责正确使用登记程序、填写登记卡、房间分配、信用方针等。

· Maintain goodworking relations with all departments, especially Housekeeping andReservations. Checks discrepancies and out-of-order rooms, to ensure correctroom status at all times.

与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息。

· Responsible forcorrect handling of cash and cheques, credit cards, foreign currencies,vouchers and invoices.

负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票。

· Responsible forcorrect handling of safe deposit boxes.

负责正确处理保险箱业务。

· Responsible forprepare activities for group arrival, correct definition of group masters toensure correct charges.

负责团队抵店前的准备工作，确认团队总账单以确保正确收款。

· Responsible forprepare activities for group arrival, correct definition of group masters to ensurecorrect charges.

负责遵守饭店政策与服务程序，正确完成客人离店手续。

· Responsible forreservations, changes and cancellations when Reservation Office is closed.

负责预订部下班后的预订服务、预订变更及取消预订。

· Report to managementon deficiencies and irregularities noted in the operation.

向上级报告饭店在营业中存在的不足与缺陷。

· Maintain a thoroughknowledge of the room rates, discounts, packages, hotel facilities, specialevents, etc. and ensures GSA’s knowledge of the same.

熟悉房费、折扣、包价、饭店设施和特殊活动等相关知识，同时确保接待员正确掌握。

· Responsible forcorrect selling status in the Reception at all times, by close liaison withReservations.

与预订部保持紧密联系，确保前台始终处于正确销售状态。

· Ensure that guestcomplaints are properly logged and acted upon by trying to avoid any guestleaving the hotel dissatisfied. Solicits assistance from Guest Service Manageror Front Office Manager if needed.

确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开饭店。必要时征求宾客服务经理或前厅部经理帮助。

· Assist in preparingstaff schedules, ensuring adequate staffing to meet business demands.

负责准备员工排班表以确保有足够员工满足运作需要。

· Assist in preparingpayroll information on the due dates, to ensure correct payments.

负责在指定日期准备工资信息报告以确保正确支付员工工资。

· Maintain goodknowledge of all corporate programs, ensure GSA’s knowledge of these programs.

熟练掌握饭店所有合作促销计划，同时确保接待员熟悉掌握。

· Maintain goodknowledge of the Marriott Member Program, ensuring correct handling, preparesreports and actively participates in enrolling new members.

熟悉万豪会员计划，确保正确处理、准备报表以及积极参与发展新会员。

· Assist in resolvingaccounting matters; disputes, missing back-ups etc.

协助解决财务问题，包括有争议的账目问题及丢失的信息备份等。

· Assist indepartmental training and assessments.

协助部门培训与评估。

· Be alive to newideas and system which could benefit the department and hotel.

鼓励有利于部门与酒店发展的意见与系统。

· Assists indepartmental training plan.

协助制定部门培训計划。

· Ensure guest needsand reasonable requests are met.

确保客人需求和合理要求被满足。

· Review arrival andnext day arrival information on a daily basis, VIPs, regular guests, longstaying guest, groups, special requests etc. to offer personalized service andassistance. Follow up with relevant department.

每日查看当日/次日贵宾、常规客人、长住客人、团队客人以及特别要求，提供个性化的服务与帮助，并通知有关部门。

· Any other duties asmay be assigned from time to time.

承担其他实时被委派的职责。

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