• 五险一金
• 补充医疗保险
• 意外险
• 提供食宿
• 带薪年假
• 集团内部调动
• 岗位晋升
• 职业发展规划
• 技能培训

JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.  Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.  Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.  As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES
1.Managing Profitability and Departmental Budgets
•Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
•Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
•Reviews financial reports and statements to determine how Operations is performing against budget.
•Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
•Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
•Strives to maintain profit margins without compromising guest or employee satisfaction.
•Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
•Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
•Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
•Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
•Makes and executes key decisions to keep property moving forward towards achievement of goals.

2.Managing Property Operations
•Strives to improve service performance.
•Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
•Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
•Ensures core elements of the service strategy are in place to produce the desired results.
•Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

3.Leading Property Operations Teams
•Establishes a vision for product and service delivery on property.
•Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
•Ensures employees are treated fairly and equitably.

4.Managing and Conducting Human Resources Activities
•Observes service behaviors of employees and providing feedback to individuals and/or managers.
•Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
•Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
•Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
•Stays knowledgeable of leadership talent in the property.
•Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

苏州丽思卡尔顿酒店位于苏州核心地段姑苏区的苏州华贸中心之中，毗邻姑苏古城，将古城精粹与现代奢华结合，展现江南水乡的雅致 魅力。酒店设有 190 间宽敞明亮的客房与套房，四个会议及宴会空间及四间特色餐厅，包括枫畔庭大堂吧、标霞中餐厅， Alkanna 特色餐厅及Alkanna Bar ，汇聚本地风味和西式美馔。丽思卡尔顿行政酒廊设有精美餐食、户外园林景观及周到服务，为宾客打造独具江南风情的旅居奢享体验。苏州艺刻酒店，万豪旅享家公寓坐落于苏州姑苏古城,全新打造集商业零售、商旅办公、文化艺术为一体的苏州华贸中心核心区域。酒店式公寓设有208间设计新颖充满艺术灵感的一居室套房及两居室套房和设施齐全的健身中心。酒店式公寓配套设施齐全，包含设施齐备的厨房，带烘干功能的洗衣机等家居设备。下楼即是苏州万象天地，提供丰富多样的餐饮购物体验，酒店旁的古典园林紫芝园则让入住宾客零距离感受地道姑苏文化精髓。酒店地理位置优越，距地铁石路站步行5分钟，步行10分钟可抵达著名历史文化街区山塘街及四大名园之一的留园，距离古城各大知名景点均在20分钟车程之内。距苏州站仅10分钟车程，凭借发达的高铁及路网，便捷通达长三角各大城市地区。