要求:
1.有国际连锁酒店前厅部管理经验,有凯悦前厅部管理经验者优先;
2.岗位职责:
· 确保遵守品牌承诺,在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。
Ensuresthe delivery of brand promise and provides exceptional guest service at alltimes by engaging with guests upon arrival and working with the guestthroughout their stay.
· 根据各个区域(包括前台、客房和餐饮)的运营需要,协助各宾客服务员履行职责。
Assistswith Host duties as requested and required due to operational needs in allareas including Rooms, Housekeeping and Food and Beverage
· 通过礼貌有效的方式处理所有客人的投诉和要求,并确保问题得到圆满解决。
Handlesall guest inquiries in a courteous and efficient manner, following through tomake sure problems are resolved satisfactorily.
· 保证宾客满意度调查(HySat)得分达到或超越公司目标。
Ensurethat Guest Satisfaction Survey (HySat) score is achieved or exceeds thecorporate target.
· 通过维持与宾客的良好关系与宾客建立友好关系。
Establishesa rapport with guests maintaining good customer relationships.
· 培训和确保宾客服务员按照品牌标准履行其职责。
Trainsand develops Hosts to carry out duties to brand standards.
· 以支持和灵活的态度与酒店经理-宾客服务部和其他凯悦员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Worksclosely with the Hotel Manager - Guest Services and Hyatt Place associates in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.
· 以支持和灵活的态度及“团队协作”精神与其他部门合作。
Worksin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
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凯悦酒店集团总部位于芝加哥,是全球最著名的豪华酒店管理集团之一,拥有逾60年的从业经验,在世界各地60个国家和地区,经营管理843间酒店及度假村。凯悦酒店集团旗下拥有众多品牌,凯悦HTATT,致力于成为客人,业主,员工以及社区和股东喜爱和尊重的酒店品牌。凯悦嘉轩酒店HyattPlace,承诺通过轻松简单,简约时尚,平易近人的服务,为您带来时尚与舒适完美融合的体验。 明宇集团携手美国凯悦酒店集团,共同打造的时尚流行品牌酒店-长春净月凯悦嘉轩酒店 Hyatt Place ChangchunJingyue,是东北首家凯悦嘉轩品牌酒店,位于长春市净月区生态大街明宇金融广场A1栋,位置优越交通便利,154间客房采用现代设计风格,配备使用完善的设施,旨在为宾客打造便捷舒心的现代入住体验,是商务人士及休闲旅客下榻的不二之选。