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Key Accountabilities
• Assist the manager to coordinate the daily work of all staffs involved, assign daily tasks and responsibilities and manage the department in the absence of the Jing Manager.
• Assist Jing Manager to complete departmental paperwork, payroll, and employee schedules.
• In charge of maintaining the cleanliness of the department, train employees on Peninsula standards and procedures, maintain service quality and control the quality of the food produced before serve to guest.
• Perform a friendly, yet discreet and unobtrusive service to guests.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
主要职责
• 协助餐厅经理安排和协调餐厅日常的运营工作,包括监督食品质量、高品质的服务及保持优质的就餐环境等。
• 负责监督、指导及培训员工,分配好下属员工的每日工作职责及调度,以提供卓越而优质的半岛服务给客人。• 能搜集和建立客人关系档案,并建立餐厅客人关系数据系统。
• 负责控制食品、酒水及人工成本控制。
• 能主动处理客户投诉或紧急情况。
General requirements
• Minimum 3 years’ experience in similar position (Food service or related work)
• Have a solid knowledge of food, wines and spirits
• English level achieve hotel require
• A bright and cheerful disposition, outgoing, have good communication skills, responsible for the work earnestly, have a heart, can bear a "personality traits and self evaluation"
任职要求
• 具有相关岗位五星级酒店或高级餐厅三年以上工作经验• 具有扎实及广泛的食品及酒水知识
• 熟练的英语服务及沟通能力
• 具有较强服务意识、责任感及组织协调能力
作为北京奢华酒店之一,王府半岛酒店拥有230间全套间客房。三家餐厅,其中包括米其林一星法餐厅和露台云酒吧,同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭,在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区,可以为超过250名员工提供6种房型的套间、单人间及多种房型;还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.