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Key Accountabilities
- Be completely familiar with The Peninsula/Front Office policies and procedures.
- Understand and execute the Peninsula Standard/LQA/Forbes standard.
- Provide a “one-stop service” to all guests. Ensure in-room check-in with Opera Mobile and that service initiatives are followed - offer a welcome tea, express check-out and on-line check-in, etc. Follow proper PSB & Finance registration and policies.
- Ensure that guests receive prompt, warm, courteous and personal recognition in a proactive manner.
- Attend to all guest enquires, comments and requests at the counter and over the telephone, ensuring resolution. Refer to superior when necessary.
General Requirements
- Flexible regarding working hours.
- Good verbal, written and listening skills in English and Chinese.
- Good communication skills.
- Good knowledge of Microsoft Office applications and the Opera system.
- Strong sense of ownership.
- Passionate about Luxury and Service.
作为北京奢华酒店之一,王府半岛酒店拥有230间全套间客房。三家餐厅,其中包括米其林一星法餐厅和露台云酒吧,同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭,在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区,可以为超过250名员工提供6种房型的套间、单人间及多种房型;还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.