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【职位描述】
· Ensures that guests receive prompt, warm, courteous and personal recognition in a proactive manner.
· 用积极诚恳的工作态度为所有客人提供迅速,热情,礼貌和带有私人特色的服务。
· Recognizes all VIPs to ensure they are known and that guests receive special attention and recognition. Searches for upselling opportunities – Rooms, F&B and SPA.
· 准确识别VIP客人,确保他们得到特别关注以及辨识。拓展对于房间,餐饮以及水疗项目的增销机会。
· Escorts guests to their assigned rooms and introduces the hotel and room facilities according to The Peninsula Standards.
· 根据酒店规定,陪伴每位客人到已安排好的房间,并介绍酒店及房间的设备设施。
【任职要求】
· Good verbal and written and listening English and Chinese.
· 良好的中英双语听说读写技能
· Good communication skill.
· 良好的沟通技巧
· Good knowledge in using Microsoft Office applications, Opera system
· 熟识并掌握办公软件以及酒店PMS系统
· Strong sense of ownership
· 较强的主人翁意识
作为北京奢华酒店之一,王府半岛酒店拥有230间全套间客房。三家餐厅,其中包括米其林一星法餐厅和露台云酒吧,同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭,在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区,可以为超过250名员工提供6种房型的套间、单人间及多种房型;还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.