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【职位描述】
• 负责大堂吧的所有活动,包括排班,分配任务,监督和管理服务,带领团队完成收益目标并控制成本。
• 负责协调日常服务工作,分配每天的任务和责任,并在没有经理的情况下管理部门,理解和准确的按照标准程序给客人服务。
• 负责及时回应员工和客户之间的紧急事件,并向上级主管报告客人的意见和建议。
• To take, control reservations and seating of the restaurant with regard to service standards and maximizing revenue.
• To ensure consistency and correct service techniques for all meal periods to be followed by all staff members.
• To be able to handle complaints or guests concerns.
【任职要求】
• 具有相关岗位五星级酒店三年以上工作经验
• 熟练的英语服务及沟通能力
• 具有较强服务意识、责任感及组织协调能力
•Extensive supervisory experience in food and beverage operations preferably in the luxury sector.
•Previous management experience in a 5 star operation or management of a high-end restaurant.
•Extremely flexible in their life to accommodate the ever changing business needs of a luxury hotel.
作为北京奢华酒店之一,王府半岛酒店拥有230间全套间客房。三家餐厅,其中包括米其林一星法餐厅和露台云酒吧,同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭,在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区,可以为超过250名员工提供6种房型的套间、单人间及多种房型;还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.